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  1. No Access

    Chapter and Conference Paper

    Applying a New Questionnaire to Evaluate the Usability of Peruvian E-Government Websites

    Usability has become an extremely relevant aspect that must be considered in the development of any software product. If usability is not considered, then there is a high probability that its users will reject...

    Freddy Paz in Design, User Experience, and Usability: UX Research, Design, and Assessment (2022)

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    Chapter and Conference Paper

    A Process to Support the Remote Tree Testing Technique for Evaluating the Information Architecture of User Interfaces in Software Projects

    Nowadays, due to technological advancement, people are bound to use multiple digital tools and interact with them through a User Interface. For this reason, User Experience (UX) is one of the most important ke...

    Alejandro Tapia, Arturo Moquillaza in Design, User Experience, and Usability: UX… (2022)

  3. No Access

    Chapter and Conference Paper

    Usability in Automated Teller Machines Interfaces: A Systematic Literature Review

    Due to technological progress, financial institutions have included ATMs as one of their main channels as a way to decentralize their services. However, there is a gap between user expectations and their perce...

    Rosangela Valenzuela, Arturo Moquillaza in Design, User Experience, and Usability: UX… (2022)

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    Chapter and Conference Paper

    Selection and Modeling of a Formal Heuristic Evaluation Process Through Comparative Analysis

    Due to the importance of usability, multiple usability evaluation methods have been proposed that help Human-Computer Interaction (HCI) specialists determine whether the interfaces of a software product are us...

    Adrian Lecaros, Arturo Moquillaza in Design, User Experience, and Usability: UX… (2022)

  5. No Access

    Chapter and Conference Paper

    Relations on Cultural Behavior and Technology Adoption: A Chilean Perspective

    Digital transformation is the change associated with applying digital technologies in all aspects of human society. This need for digital transformation is beginning to be transversal for all industries, but e...

    Jaime Díaz, Danay Ahumada, Jorge Hochstetter in Design, User Experience, and Usability: D… (2021)

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    Chapter and Conference Paper

    Improving the Withdrawal Functionality on ATM Using a UCD Framework. A Case Study

    Nowadays, the use of electronic payment methods has increased due to the COVID-19 pandemic. The use of cash has been limited to reduce interactions; however, in develo** countries, there is still a strong ne...

    Joel Aguirre, Fiorella Falconi in Design, User Experience, and Usability: D… (2021)

  7. No Access

    Chapter and Conference Paper

    Accessibility Evaluation of E-Government Web Applications: A Systematic Review

    For this study a systematic literature review was conducted in order to establish how accessibility evaluations of E-Government Web applications are performed. The search was carried out in two of the most rel...

    Daniela Cisneros, Fernando Huamán Monzón in Design, User Experience, and Usability: D… (2021)

  8. Chapter and Conference Paper

    Correction to: A Systematic Literature Review of Usability Evaluation Guidelines on Mobile Educational Games for Primary School Students

    The book was inadvertently published with an incorrect version of an author’s name in Chapter 13. It has been corrected as “Braulio Murillo” in the corresponding chapter.

    **ao Wen Lin Gao, Braulio Murillo in Design, User Experience, and Usability. Pr… (2019)

  9. Chapter and Conference Paper

    A User-Centered Framework for the Design of Usable ATM Interfaces

    Nowadays, the design of usable interfaces is a challenge for every software developer. Little or no consideration of the user-centered design guidelines make systems difficult to use, and the embedded systems ...

    Joel Aguirre, Arturo Moquillaza, Freddy Paz in Design, User Experience, and Usability. De… (2019)

  10. Chapter and Conference Paper

    A Systematic Literature Review of Usability Evaluation Guidelines on Mobile Educational Games for Primary School Students

    Recently, mobile educational games became a trend for primary school students, because it makes children learn in an entertaining way, and since nowadays they spend more time with their mobile devices, especia...

    **ao Wen Lin Gao, Braulio Murillo in Design, User Experience, and Usability. Pr… (2019)

  11. Chapter and Conference Paper

    Web Accessibility Evaluation Methods: A Systematic Review

    In this paper, we present the results of a systematic review involving the techniques or methods of web accessibility currently used, the domains that have been covered and the disabilities that were focused

    Almendra Nuñez, Arturo Moquillaza in Design, User Experience, and Usability. Pr… (2019)

  12. Chapter and Conference Paper

    Usability and Playability Heuristics for Augmented Reality Video Games in Smartphones

    Nowadays, Augmented reality technology is being used in many applications of the industry. This technology generates new user experiences by mixing elements of the real world with virtual objects. Its use in v...

    Alberto Chang, Lourdes Montalvo, Freddy Paz in Design, User Experience, and Usability. Pr… (2019)

  13. Chapter and Conference Paper

    Develo** QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques

    ATMs are widely used around the world, which leads to the development of new functionalities that need to consider usability

    Diana Chumpitaz, Kevin Pereda in Design, User Experience, and Usability. Pr… (2019)

  14. Chapter and Conference Paper

    Proposal of Usability Metrics to Evaluate E-commerce Websites

    Usability form as an important aspect nowadays for software products, even more, when we talk about transactional websites. However, in the present, there are not enough metrics to help us measuring usability ...

    Ediber Diaz, Silvia Flores, Freddy Paz in Design, User Experience, and Usability. Pr… (2019)

  15. Chapter and Conference Paper

    Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

    ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is ...

    Cristhian Chanco, Arturo Moquillaza in Design, User Experience, and Usability. Pr… (2019)

  16. Chapter and Conference Paper

    Redesigning a Main Menu ATM Interface Using a User-Centered Design Approach Aligned to Design Thinking: A Case Study

    Currently, development teams face many challenges when designing user interfaces. There are more, and more, new methodologies, processes and techniques to make user-centered design. However, these teams often ...

    Arturo Moquillaza, Fiorella Falconi in Design, User Experience, and Usability. Pr… (2019)

  17. Chapter and Conference Paper

    Design Process of a Mobile Cloud Public Transport Application for Bus Passengers in Lima City

    Deficient public transport affects life quality and the economic progress of modern cities. As it is difficult to improve public transport systems, in this paper we propose an application for bus passengers. T...

    Juan José Ramírez, Juan Arenas, Freddy Paz in Design, User Experience, and Usability: Us… (2018)

  18. Chapter and Conference Paper

    Heuristic Evaluation and Usability Testing as Complementary Methods: A Case Study

    Given the relevance that is taking the usability evaluation of software systems and especially web-based systems, the present work seeks to provide new evidence in the results obtained by applying combined tec...

    Braulio Murillo, Jose Pow Sang, Freddy Paz in Design, User Experience, and Usability: Th… (2018)

  19. Chapter and Conference Paper

    Quantifying the Usability Through a Variant of the Traditional Heuristic Evaluation Process

    Usability has become in an essential aspect for the success of E-Commerce applications, especially in the current context in which there is high competitiveness because of a large number of websites that are a...

    Freddy Paz, Freddy A. Paz, Manuel Sánchez in Design, User Experience, and Usability: Th… (2018)

  20. Chapter and Conference Paper

    Application of Agile Development Methodology and User-Centered Design for the Interdisciplinary Project Zuku

    The user-centered design allows the creative teams to focus on the real needs avoiding investing effort in features that will not add value to the product to be elaborated, this also reduces the rework that ma...

    Max Vilcapoma, Freddy Paz in Design, User Experience, and Usability: Theory and Practice (2018)

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