59 Result(s)
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Chapter and Conference Paper
Navigating Government Websites: Optimizing Information Architecture on the US Department of Labor Site
Government websites serve as sources of information and services related to public affairs, playing an essential role in connecting citizens with government institutions. The responsibility of government websi...
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Chapter and Conference Paper
DUXAIT-NG in Practice: Evaluating Usability on the Municipality of Lima Website
Within the framework of a workshop held to present the DUXAIT-NG platform, a heuristic evaluation with the approach proposed by Granollers was carried out as a case study, with the participation of 20 particip...
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Chapter and Conference Paper
DUXAIT NG: A Software for the Planning and Execution of User Experience Evaluations and Experiments
During the COVID-19 pandemic, conducting UX evaluations was difficult, increasing the pressure to develop usable software. For this objective, different methods and tools for the evaluation of usability were d...
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Chapter and Conference Paper
Usage and Application of Heatmap Visualizations on Usability User Testing: A Systematic Literature Review
Nowadays, high-quality user experience (UX) has become a key competitive factor for product development. User experience methods and techniques investigate how people feel about a system. However, we must take...
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Chapter and Conference Paper
Comparing Two Sets of Usability Heuristics in a User Experience Evaluation: A Case Study in an E-Commerce Mobile Application
Nowadays, user experience (UX) is relevant in constructing software products since companies intend to offer their customers the best possible interaction experience. Given the current competition on the marke...
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Chapter and Conference Paper
Using Remote Workshops to Promote Collaborative Work in the Context of a UX Process Improvement
Based on the new collaborative work conditions and previous research, the need to establish a process of evaluation of the User Experience in its remote modality was evidenced. In this sense, it was considered...
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Chapter and Conference Paper
A Comparison Between Performing a Heuristic Evaluation Based on a Formal Process Using a System and the Traditional Way: A Case Study
The heuristic evaluation belongs to the usability inspection methods and is considered one of the most popular methods since it allows the discovery of over 75% of the total usability problems involving only 3...
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Chapter and Conference Paper
A Process to Support Heuristic Evaluation and Tree Testing from a UX Integrated Perspective
This paper presents a proposal for an integral user experience evaluation process, as well as the methodology followed to carry it out, and the validation achieved. In previous works, two processes were propos...
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Chapter and Conference Paper
Applying a New Questionnaire to Evaluate the Usability of Peruvian E-Government Websites
Usability has become an extremely relevant aspect that must be considered in the development of any software product. If usability is not considered, then there is a high probability that its users will reject...
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Chapter and Conference Paper
Applying Collaborative Tools for ATM Interface Design in a Remote Context
In a financial institution in Peru, a framework for ATM (Automated Teller Machine) interface design based on UCD (User-Centered Design) is being implemented and utilized. This framework has defined a set of ph...
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Chapter and Conference Paper
Usability Evaluation Towards a Cultural Perspective: Design Guidelines for Peruvian Government Websites
Usability currently plays an essential role in the software development process. Companies are increasingly concerned with offering understandable, attractive, and easy-to-use websites to ensure their success ...
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Chapter and Conference Paper
A Process to Support the Remote Tree Testing Technique for Evaluating the Information Architecture of User Interfaces in Software Projects
Nowadays, due to technological advancement, people are bound to use multiple digital tools and interact with them through a User Interface. For this reason, User Experience (UX) is one of the most important ke...
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Chapter and Conference Paper
Usability in Automated Teller Machines Interfaces: A Systematic Literature Review
Due to technological progress, financial institutions have included ATMs as one of their main channels as a way to decentralize their services. However, there is a gap between user expectations and their perce...
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Chapter and Conference Paper
A Systematic Review of User-Centered Design Framework Applied to the Redesign of Purchase Order Modules
Usability is a quality attribute that concerns all professionals involved in the software development process. For this reason, several methods have been established to determine if a software product is easy ...
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Chapter and Conference Paper
Selection and Modeling of a Formal Heuristic Evaluation Process Through Comparative Analysis
Due to the importance of usability, multiple usability evaluation methods have been proposed that help Human-Computer Interaction (HCI) specialists determine whether the interfaces of a software product are us...
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Chapter and Conference Paper
Relations on Cultural Behavior and Technology Adoption: A Chilean Perspective
Digital transformation is the change associated with applying digital technologies in all aspects of human society. This need for digital transformation is beginning to be transversal for all industries, but e...
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Chapter and Conference Paper
Improving the Withdrawal Functionality on ATM Using a UCD Framework. A Case Study
Nowadays, the use of electronic payment methods has increased due to the COVID-19 pandemic. The use of cash has been limited to reduce interactions; however, in develo** countries, there is still a strong ne...
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Chapter and Conference Paper
A Systematic Review of User-Centered Design Techniques Applied to the Design of Mobile Application User Interfaces
Mobile Applications have become greatly important in current days, as they allow the execution of certain tasks in an efficient way. Furthermore, nowadays every person has a mobile phone which includes a huge ...
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Chapter and Conference Paper
Using Verbatims as a Basis for Building a Customer Journey Map: A Case Study
Customer Journey Map is currently a very used canvas in the UX (User Experience) practice and design processes. Although it is widely discussed, both in the academic and industrial domains; practitioners still...
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Chapter and Conference Paper
Validation of a Questionnaire to Evaluate the Usability in the Peruvian Context
Usability is considered one of the most significant aspects to contemplate during the software development process. For this reason, it is necessary to have tools that allow development teams and specialists t...
