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Chapter and Conference Paper
Navigating Government Websites: Optimizing Information Architecture on the US Department of Labor Site
Government websites serve as sources of information and services related to public affairs, playing an essential role in connecting citizens with government institutions. The responsibility of government websi...
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Chapter and Conference Paper
DUXAIT-NG in Practice: Evaluating Usability on the Municipality of Lima Website
Within the framework of a workshop held to present the DUXAIT-NG platform, a heuristic evaluation with the approach proposed by Granollers was carried out as a case study, with the participation of 20 particip...
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Chapter and Conference Paper
Usage and Application of Heatmap Visualizations on Usability User Testing: A Systematic Literature Review
Nowadays, high-quality user experience (UX) has become a key competitive factor for product development. User experience methods and techniques investigate how people feel about a system. However, we must take...
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Chapter and Conference Paper
Comparing Two Sets of Usability Heuristics in a User Experience Evaluation: A Case Study in an E-Commerce Mobile Application
Nowadays, user experience (UX) is relevant in constructing software products since companies intend to offer their customers the best possible interaction experience. Given the current competition on the marke...
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Chapter and Conference Paper
Using Remote Workshops to Promote Collaborative Work in the Context of a UX Process Improvement
Based on the new collaborative work conditions and previous research, the need to establish a process of evaluation of the User Experience in its remote modality was evidenced. In this sense, it was considered...
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Chapter and Conference Paper
A Comparison Between Performing a Heuristic Evaluation Based on a Formal Process Using a System and the Traditional Way: A Case Study
The heuristic evaluation belongs to the usability inspection methods and is considered one of the most popular methods since it allows the discovery of over 75% of the total usability problems involving only 3...
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Chapter and Conference Paper
Applying a New Questionnaire to Evaluate the Usability of Peruvian E-Government Websites
Usability has become an extremely relevant aspect that must be considered in the development of any software product. If usability is not considered, then there is a high probability that its users will reject...
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Chapter and Conference Paper
A Process to Support the Remote Tree Testing Technique for Evaluating the Information Architecture of User Interfaces in Software Projects
Nowadays, due to technological advancement, people are bound to use multiple digital tools and interact with them through a User Interface. For this reason, User Experience (UX) is one of the most important ke...
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Chapter and Conference Paper
Usability in Automated Teller Machines Interfaces: A Systematic Literature Review
Due to technological progress, financial institutions have included ATMs as one of their main channels as a way to decentralize their services. However, there is a gap between user expectations and their perce...
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Chapter and Conference Paper
Selection and Modeling of a Formal Heuristic Evaluation Process Through Comparative Analysis
Due to the importance of usability, multiple usability evaluation methods have been proposed that help Human-Computer Interaction (HCI) specialists determine whether the interfaces of a software product are us...
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Chapter and Conference Paper
Usability Evaluation Towards a Cultural Perspective: A Systematic Literature Review
Usability heuristics participate in the design and evaluation of websites. Based on traditional heuristics, cultural-oriented heuristics are used to determine if a website reaches an adequate level of usabili...
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Chapter and Conference Paper
A Systematic Literature Review About Quantitative Metrics to Evaluate Usability and Security of ATM Interfaces
Automatic Telle Machine or ATM remains one of the most used banking channels and have been transformed into complex machines, where multiple operations can be carried out, not just cash withdrawals as was at t...
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Chapter and Conference Paper
Correction to: A Systematic Literature Review of Usability Evaluation Guidelines on Mobile Educational Games for Primary School Students
The book was inadvertently published with an incorrect version of an author’s name in Chapter 13. It has been corrected as “Braulio Murillo” in the corresponding chapter.
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Chapter and Conference Paper
A Systematic Literature Review of Usability Evaluation Guidelines on Mobile Educational Games for Primary School Students
Recently, mobile educational games became a trend for primary school students, because it makes children learn in an entertaining way, and since nowadays they spend more time with their mobile devices, especia...
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Chapter and Conference Paper
Web Accessibility Evaluation Methods: A Systematic Review
In this paper, we present the results of a systematic review involving the techniques or methods of web accessibility currently used, the domains that have been covered and the disabilities that were focused
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Chapter and Conference Paper
Usability and Playability Heuristics for Augmented Reality Video Games in Smartphones
Nowadays, Augmented reality technology is being used in many applications of the industry. This technology generates new user experiences by mixing elements of the real world with virtual objects. Its use in v...
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Chapter and Conference Paper
Develo** QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques
ATMs are widely used around the world, which leads to the development of new functionalities that need to consider usability
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Chapter and Conference Paper
Proposal of Usability Metrics to Evaluate E-commerce Websites
Usability form as an important aspect nowadays for software products, even more, when we talk about transactional websites. However, in the present, there are not enough metrics to help us measuring usability ...
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Chapter and Conference Paper
Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is ...
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Chapter and Conference Paper
Redesigning a Main Menu ATM Interface Using a User-Centered Design Approach Aligned to Design Thinking: A Case Study
Currently, development teams face many challenges when designing user interfaces. There are more, and more, new methodologies, processes and techniques to make user-centered design. However, these teams often ...