Skip to main content

2 Result(s)

within Article Remove this filter Chao Miao Remove this filter Business and Management Remove this filter

and

  1. No Access

    Article

    Emotional intelligence and service quality: a meta-analysis with initial evidence on cross-cultural factors and future research directions

    In an increasingly competitive market economy, retailers are seeking ways to manage customer perceptions of their service quality. Selecting employees who are high on emotional intelligence (EI), and training ...

    Chao Miao, Michael J. Barone, Shanshan Qian, Ronald H. Humphrey in Marketing Letters (2019)

  2. No Access

    Article

    Entrepreneurial spawning and knowledge-based perspective: a meta-analysis

    Entrepreneurial spawning is the transitory process by which employees of an existing firm leave their employment to initiate a new business venture. There is a lack of consensus regarding the predictors of ent...

    Robert P. Garrett Jr, Chao Miao, Shanshan Qian, Tae Jun Bae in Small Business Economics (2017)