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Chapter and Conference Paper
Relations on Cultural Behavior and Technology Adoption: A Chilean Perspective
Digital transformation is the change associated with applying digital technologies in all aspects of human society. This need for digital transformation is beginning to be transversal for all industries, but e...
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Chapter and Conference Paper
Improving the Withdrawal Functionality on ATM Using a UCD Framework. A Case Study
Nowadays, the use of electronic payment methods has increased due to the COVID-19 pandemic. The use of cash has been limited to reduce interactions; however, in develo** countries, there is still a strong ne...
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Chapter and Conference Paper
A Systematic Review of User-Centered Design Techniques Applied to the Design of Mobile Application User Interfaces
Mobile Applications have become greatly important in current days, as they allow the execution of certain tasks in an efficient way. Furthermore, nowadays every person has a mobile phone which includes a huge ...
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Chapter and Conference Paper
Comparison of Accessibility Tools for the Evaluation of E-Commerce Websites
Accessibility is an aspect that should be considered when building software products. All people have the right to access the interactive systems that exist in the market. Even in certain countries, there are ...
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Chapter and Conference Paper
Using Verbatims as a Basis for Building a Customer Journey Map: A Case Study
Customer Journey Map is currently a very used canvas in the UX (User Experience) practice and design processes. Although it is widely discussed, both in the academic and industrial domains; practitioners still...
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Chapter and Conference Paper
Validation of a Questionnaire to Evaluate the Usability in the Peruvian Context
Usability is considered one of the most significant aspects to contemplate during the software development process. For this reason, it is necessary to have tools that allow development teams and specialists t...
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Chapter and Conference Paper
A Framework Based on UCD and Scrum for the Software Development Process
This paper proposes a framework that successfully includes UCD techniques and roles into Scrum. A systematic literature review was previously developed with the purpose of defining the most relevant methodolog...
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Chapter and Conference Paper
Accessibility Evaluation of E-Government Web Applications: A Systematic Review
For this study a systematic literature review was conducted in order to establish how accessibility evaluations of E-Government Web applications are performed. The search was carried out in two of the most rel...
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Chapter and Conference Paper
A Usability Evaluation Process Proposal for ATM Interfaces
Usability evaluations are relevant to know the Usability of a software product. However, it is becoming increasingly important to obtain quantitative information that can be measured, and therefore be compare...
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Chapter and Conference Paper
Usability Testing Experiment Applied to Redesign on Point-of-Sale Software Interfaces Using User-Centered-Design Approach
In this paper, we present a crossover experiment with a remote usability testing to validate a User Centered Design process applied to a point-of-sale user interfaces redesign, in which the original software p...
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Chapter and Conference Paper
Challenges and Opportunities on the Application of Heuristic Evaluations: A Systematic Literature Review
Heuristic evaluation belongs to the usability inspection methods and is considered one of the most popular methods since it allows to discover over 75% of the total usability problems involving only 3 to 5 usa...
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Chapter and Conference Paper
Web Analytics for User Experience: A Systematic Literature Review
User experience is an essential software quality concept for companies nowadays. Development teams attempt to guarantee that their digital products provide a satisfying experience. Likewise, several evaluation...
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Chapter and Conference Paper
Develo** and Validating a Set of Usability and Security Metrics for ATM Interfaces
In previous works, the authors evidenced the lack of specific metrics for UX improvement in the ATM domain, and the importance of the Usability and Security of ATM interfaces, principally because it is a chann...
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Chapter and Conference Paper
Redesign of a Questionnaire to Assess the Usability of Websites
Usability is taking an essential role in the software development process. Nowadays, many teams incorporate methods to verify if the graphical user interfaces of a software product in development, meet the re...
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Chapter and Conference Paper
Security Guidelines for the Design of ATM Interfaces
In Peru, 41% of the population over 18 is banked and 76% of them use an Automatic Teller Machine or ATM. However, in some cases the interaction between the users and the ATM (and the User Experience in general...
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Chapter and Conference Paper
Usability Evaluation Towards a Cultural Perspective: A Systematic Literature Review
Usability heuristics participate in the design and evaluation of websites. Based on traditional heuristics, cultural-oriented heuristics are used to determine if a website reaches an adequate level of usabili...
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Chapter and Conference Paper
A Systematic Literature Review About Quantitative Metrics to Evaluate Usability and Security of ATM Interfaces
Automatic Telle Machine or ATM remains one of the most used banking channels and have been transformed into complex machines, where multiple operations can be carried out, not just cash withdrawals as was at t...
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Chapter and Conference Paper
A Teaching Experience of the Human-Computer Interaction Course in a Master Program
Learning-by-doing is an educational theory which establishes that the students learn in a more effective way if they are involved in experiences of the real world instead of passively listening. In the HCI cou...
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Chapter and Conference Paper
Challenges in Integrating SCRUM and the User-Centered Design Framework: A Systematic Review
This paper presents the results of a systematic review conducted in order to identify the challenges integrating user-centered design and Scrum, as well as the techniques and methodologies that would allow the...
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Chapter and Conference Paper
Visually Impaired Accessibility Heuristics Proposal for e-Commerce Mobile Applications
E-Commerce has been reaching considerably amount of sales around the globe, being a key factor mobile devices. However, not all enjoy its characteristics as is the case of visually impaired people. This study ...
