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Psychometric Properties of the Castilian Spanish Version of the Client Satisfaction Questionnaire (CSQ-8)

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Abstract

Although there are data on the psychometric properties of the Client Satisfaction Questionnaire (CSQ-8) in the United States Hispanic population, there are no data about the suitability of the questionnaire in Spanish-speaking populations in Spain. Trained and independent interviewers administered a Castilian Spanish translation of the CSQ-8 to 205 subjects (86.3% women, mean age 55.6 years) with subclinical depressive symptoms who participated in brief cognitive-behavioral group therapy interventions in Spain to treat subclinical depression. The internal consistency of the scale was satisfactory (α = .80). A single factor was identified that aggregated all eight items with high loadings in this global factor, which accounted for 43.5% of total variance. Differences in satisfaction were found based on the patients’ education level (p = .038) and post-treatment depressive symptoms (p = .021). There were no differences in level of satisfaction based on sex, age, marital status, social class, pre-treatment depressive symptoms or the number of sessions attended. The results indicate that the Castilian Spanish CSQ-8 has adequate psychometric properties and maintains those of the original questionnaire; therefore, it is suitable for use in Spain for assessment of satisfaction with services received.

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Authors and Affiliations

  1. University of Santiago de Compostela, Santiago de Compostela, Spain

    Fernando L. Vázquez, Ángela Torres & Vanessa Blanco

  2. University of A Coruña, A Coruña, Spain

    Patricia Otero

  3. University of California, San Francisco, San Francisco, CA, USA

    C. Clifford Attkisson

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  1. Fernando L. Vázquez
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  2. Ángela Torres
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  3. Patricia Otero
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  4. Vanessa Blanco
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  5. C. Clifford Attkisson
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Correspondence to Fernando L. Vázquez.

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All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Helsinki declaration and its later amendments or comparable ethical standards.

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Vázquez, F.L., Torres, Á., Otero, P. et al. Psychometric Properties of the Castilian Spanish Version of the Client Satisfaction Questionnaire (CSQ-8). Curr Psychol 38, 829–835 (2019). https://doi.org/10.1007/s12144-017-9659-8

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