Abstract
Purpose
Unmet supportive care needs are common among cancer patients. This study evaluates a patient navigation intervention (i.e., specially trained oncology nurse who monitors, advises, and (if needed) refers patients to supportive cancer care) in terms of need, satisfaction, advice uptake, and consumption of supportive cancer care.
Methods
Using a cross-sectional design, the intervention was evaluated among healthcare professionals, patients who participated, and patients who did not participate in the intervention. All patients were newly diagnosed with breast cancer or melanoma. Data was collected through medical records and online surveys.
Results
In total, 1091 patients were offered patient navigation. Most of these patients (755) were willing to consult the patient navigator (PN). Approximately 90% of patients who completed both the intervention and the questionnaire (N = 120, response rate 54%) perceived the PN as valuable, accessible, and reliable. Approximately 80% of respondents who needed advice regarding nutrition (n = 67), fatigue (n = 98), emotions (n = 106), and work (n = 79) were adequately informed by the PN. Of the 120 respondents, 59 used some form of supportive cancer care. Most of the responding healthcare professionals (N = 70, response rate 45%) perceived the intervention as a valuable addition to current cancer care (n = 51) and mentioned that the PN should be available to all patients (n = 54).
Conclusions
The intervention was perceived as valuable by both patients and healthcare professionals. The results may, however, been biased by the large number of patients who were omitted from participation due to logistical reasons.
![](http://media.springernature.com/m312/springer-static/image/art%3A10.1007%2Fs00520-018-4622-2/MediaObjects/520_2018_4622_Fig1_HTML.png)
![](http://media.springernature.com/m312/springer-static/image/art%3A10.1007%2Fs00520-018-4622-2/MediaObjects/520_2018_4622_Fig2_HTML.png)
Similar content being viewed by others
References
Zabora J, Brintzenhofeszoc K, Curbow B, Hooker C, Piantadosi S (2001) The prevalence of psychological distress by cancer site. Psycho-Oncology 10:19–28
Teunissen S, Wesker W, Kruitwagen C, de Haes H, Voest EE, de Graeff A (2007) Symptom prevalence in patients with incurable cancer: a systematic review. J Pain Symptom Manag 34:94–104
Johansen C, Dalton SO (2015) Survivorship - searching for new directions. Acta Oncol 54:569–573
National Institute for Clinical Excellence (2004) Improving supportive and palliative care for adults with cancer. London
Harrison JD, Young JM, Price MA, Butow PN, Solomon MJ (2009) What are the unmet supportive care needs of people with cancer? A Syst Rev Support Care Cancer 17:1117–1128
Dwarswaard J, Bakker EJ, van Staa A, Boeije HR (2016) Self-management support from the perspective of patients with a chronic condition: a thematic synthesis of qualitative studies. Health Expect 19:194–208
Holm LV, Hansen DG, Larsen PV, Johansen C, Vedsted P, Bergholdt SH, Kragstrup J, Sondergaard J (2013) Social inequality in cancer rehabilitation: a population-based cohort study. Acta Oncol 52:410–422
Moghaddam N, Coxon H, Nabarro S, Hardy B, Cox K (2016) Unmet care needs in people living with advanced cancer: a systematic review. Support Care Cancer 24:3609–3622
Hansen DG, Larsen PV, Holm LV, Rottmann N, Bergholdt SH, Sondergaard J (2013) Association between unmet needs and quality of life of cancer patients: a population-based study. Acta Oncol 52:391–399
Mertz BG, Dunn-Henriksen AK, Kroman N, Johansen C, Andersen KG, Andersson M, Mathiesen UB, Vibe-Petersen J, Dalton SO, Envold Bidstrup P (2017) The effects of individually tailored nurse navigation for patients with newly diagnosed breast cancer: a randomized pilot study. Acta Oncol 56:1682–1689
Cantril C, Haylock PJ (2013) Patient navigation in the oncology care setting. Semin Oncol Nurs 29:76–90
Skrutkowski M, Saucier A, Eades M, Swidzinski M, Ritchie J, Marchionni C, Ladouceur M (2008) Impact of a pivot nurse in oncology on patients with lung or breast cancer: symptom distress, fatigue, quality of life, and use of healthcare resources. Oncol Nurs Forum 35:948–954
White VM, Macvean ML, Grogan S, d'Este C, Akkerman D, Ieropoli S, Hill DJ, Sanson-Fisher R (2012) Can a tailored telephone intervention delivered by volunteers reduce the supportive care needs, anxiety and depression of people with colorectal cancer? A randomised controlled trial. Psycho-Oncology 21:1053–1062
Loskutova NY, Tsai AG, Fisher EB, LaCruz DM, Cherrington AL, Harrington TM, Turner TJ, Pace WD (2016) Patient navigators connecting patients to community resources to improve diabetes outcomes. J Am Board Fam Med 29:78–U283
Sullivan KA, Schultz K, Ramaiya M, Berger M, Parnell H, Quinlivan EB (2015) Experiences of women of color with a nurse patient navigation program for linkage and engagement in hiv care. AIDS Patient Care STDs 29:S49–S54
Scott LB, Gravely S, Sexton TR, Brzostek S, Brown DL (2013) Examining the effect of a patient navigation intervention on outpatient cardiac rehabilitation awareness and enrollment. J Cardiopulm Rehabil Prev 33:281–291
Carey M, Lambert S, Smits R, Paul C, Sanson-Fisher R, Clinton-McHarg T (2012) The unfulfilled promise: a systematic review of interventions to reduce the unmet supportive care needs of cancer patients. Support Care Cancer 20:207–219
Bouwmans C, Hakkaart-van Roijen L, Koopmanschap M, Krol M, Severens H, Brouwer W (2013) Handleiding imta medical cost questionnaire (imcq). In: Editor (ed)^(eds) Book Handleiding imta medical cost questionnaire (imcq). Erasmus Universiteit Rotterdam, City
Jean-Pierre P, Fiscella K, Winters PC, Post D, Wells KJ, McKoy JM, Battaglia T, Simon MA, Kilbourn K (2012) Psychometric development and reliability analysis of a patient satisfaction with interpersonal relationship with navigator measure: a multi-site patient navigation research program study. Psycho-Oncology 21:986–992
Effendy C, Vissers K, Osse BHP, Tejawinata S, Vernooij-Dassen M, Engels Y (2015) Comparison of problems and unmet needs of patients with advanced cancer in a european country and an asian country. Pain Pract 15:433–440
Netherlands Comprehensive Cancer Organisation (2009) Blauwdruk kanker en werk
Netherlands Comprehensive Cancer Organisation (2017) Detecteren behoefte psychosociale zorg
Netherlands Comprehensive Cancer Organisation (2017) Algemene voedings- en dieetbehandeling
Carter N, Valaitis RK, Lam A, Feather J, Nicholl J, Cleghorn L (2018) Navigation delivery models and roles of navigators in primary care: a sco** literature review. BMC Health Serv Res 18:96
Gilbert J, Green E, Lankshear S, Hughes E, Burkoski V, Sawka C (2011) Nurses as patient navigators in cancer diagnosis: review, consultation and model design. Eur J Cancer Care 20:228–236
Tuinman MA, Gazendam-Donofrio SM, Hoekstra-Weebers JE (2008) Screening and referral for psychosocial distress in oncologic practice - use of the distress thermometer. Cancer 113:870–878
Netherlands Comprehensive Cancer Organisation (2011) Oncologische revalidatie
Kruizenga HM, Seidell JC, de Vet HCW, Wierdsma NJ, van Bokhorst-de van der Schueren MAE (2005) Development and validation of a hospital screening tool for malnutrition: The short nutritional assessment questionnaire (snaq((c))). Clin Nutr 24:75–82
Gerber LH (2017) Cancer-related fatigue persistent, pervasive, and problematic. Phys Med Rehabil Clin N Am 28:65–88
Muscaritoli M, Lucia S, Farcomeni A, Lorusso V, Saracino V, Barone C, Plastino F, Gori S, Magarotto R, Carteni G, Chiurazzi B, Pavese I, Marchetti L, Zagonel V, Bergo E, Tonini G, Imperatori M, Iacono C, Maiorana L, Pinto C, Rubino D, Cavanna L, Di Cicilia R, Gamucci T, Quadrini S, Palazzo S, Minardi S, Merlano M, Colucci G, Marchetti P, PreMi OSG (2017) Prevalence of malnutrition in patients at first medical oncology visit: the premio study. Oncotarget 8:79884–79896
Fletcher C, Flight I, Chapman J, Fennell K, Wilson C (2017) The information needs of adult cancer survivors across the cancer continuum: a sco** review. Patient Educ Couns 100:383–410
Callahan D (1973) The who definition of 'health'. Hast Cent Stud 1:77–87
Glasgow RE, Goldstein MG, Ockene JK, Pronk NP (2004) Translating what we have learned into practice: principles and hypotheses for interventions addressing multiple behaviors in primary care. Am J Prev Med 27:88–101
Wang JH, Yin GX, Li GY, Liang WJ, Wei QL (2015) Efficacy of physical activity counseling plus sleep restriction therapy on the patients with chronic insomnia. Neuropsychiatr Dis Treat 11:2771–2778
Du S, Hu L, Dong J, Xu G, ** S, Zhang H, Yin H (2015) Patient education programs for cancer-related fatigue: a systematic review. Patient Educ Couns 98:1308–1319
Oldenmenger WH, Geerling JI, Mostovaya I, Vissers KCP, de Graeff A, Reyners AKL, van der Linden YM (2018) A systematic review of the effectiveness of patient-based educational interventions to improve cancer-related pain. Cancer Treat Rev 63:96–103
Admiraal JM, van Nuenen FM, Burgerhof JGM, Reyners AKL, Hoekstra-Weebers J (2016) Cancer patients' referral wish: effects of distress, problems, socio-demographic and illness-related variables and social support sufficiency. Psycho-Oncology 25:1363–1370
Fiszer C, Dolbeault S, Sultan S, Bredart A (2014) Prevalence, intensity, and predictors of the supportive care needs of women diagnosed with breast cancer: a systematic review. Psycho-Oncology 23:361–374
van Waart H, Stuiver MM, van Harten WH, Geleijn E, Kieffer JM, Buffart LM, de Maaker-Berkhof M, Boven E, Schrama J, Geenen MM, Meerum Terwogt JM, van Bochove A, Lustig V, van den Heiligenberg SM, Smorenburg CH, Hellendoorn-van Vreeswijk JA, Sonke GS, Aaronson NK (2015) Effect of low-intensity physical activity and moderate- to high-intensity physical exercise during adjuvant chemotherapy on physical fitness, fatigue, and chemotherapy completion rates: results of the paces randomized clinical trial. J Clin Oncol 33:1918–1927
Schuurhuizen CS, Braamse AM, Beekman AT, Bomhof-Roordink H, Bosmans JE, Cuijpers P, Hoogendoorn AW, Konings IR, van der Linden MH, Neefjes EC, Verheul HM, Dekker J (2015) Screening and treatment of psychological distress in patients with metastatic colorectal cancer: study protocol of the tes trial. BMC Cancer 15:302
Hook A, Ware L, Siler B, Packard A (2012) Breast cancer navigation and patient satisfaction: exploring a community-based patient navigation model in a rural setting. Oncol Nurs Forum 39:379–385
Wells KJ, Campbell K, Kumar A, Clark T, Jean-Pierre P (2018) Effects of patient navigation on satisfaction with cancer care: a systematic review and meta-analysis. Support Care Cancer 26:1369–1382
Geerse OP, Hoekstra-Weebers JEHM, Stokroos MH, Burgerhof JGM, Groen HJM, Kerstjens HAM, Hiltermann TJN (2017) Structural distress screening and supportive care for patients with lung cancer on systemic therapy: a randomised controlled trial. Eur J Cancer 72:37–45
Acknowledgements
We would like to thank the patient navigators Marit van de Water, Anke van der Pol, and Nanda Wiegman for carrying out the intervention activities. Our thanks also goes to Stichting OOK, which contributed to the intervention in an intellectual way.
Funding
This project was funded by the Netherlands Cancer Institute.
Author information
Authors and Affiliations
Corresponding author
Ethics declarations
Permission for data collection was granted by the Medical Ethical Committee of the Netherlands Cancer Institute (registered: METC18.1633). Since the study concerned evaluation of existing healthcare, it did not fall under the Medical Research Involving Human Subjects Act (Wet Medisch Wetenschappelijk Onderzoek). Hence, obtaining informed consent was not required.
Conflict of interest
The authors declare that they have no conflict of interest.
Additional information
Publisher’s Note
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Rights and permissions
About this article
Cite this article
Berezowska, A., Passchier, E. & Bleiker, E. Evaluating a professional patient navigation intervention in a supportive care setting. Support Care Cancer 27, 3281–3290 (2019). https://doi.org/10.1007/s00520-018-4622-2
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s00520-018-4622-2