Abstract
The Digital Agenda 2020 for Estonia aims for a simpler state. A crucial success factor in making the public sector more effective and efficient is achieving a very high degree of paperless official communication. Therefore, in 2015, the Estonian government conducted an assessment of the document exchange between its authorities and institutions. Given the large number of 400 assessed organizations and the complexity of the task, the assessment needed extensive and systematic preparation. Hence, a tailored assessment framework, the so-called document exchange classification framework (DECF), has been developed for this purpose. This article explains the rationales and problems in the design of the DECF. The DECF enables the analysis of document exchanges between different kinds of information systems, via different channels and between different kinds of organizations. The feedback received with the help of the DECF allows for counting the volume and kind of documents that an organisation produces whilst providing a service. It helps to optimise the volume of produced documents and to optimise the service provision layer.
Similar content being viewed by others
References
Artley, T., Blankenship, C., Dougan, M., Eathorne, R., Krantz, J.W., Richlie, G.: Action Learning Project Go Paperless! University of Michigan, Business & Finance Leadership Academy, Ann Arbor (2011)
Department of Defense: Electronic Records Managment Software Applications Design Criteria Standard. DoD 5015.02-STD. Department of Defense, United States of America, April 2007
Draheim, D., Weber, G.: Modeling submit/response style systems with form charts and dialogue constraints. In: Meersman, R. (ed.) OTM-WS 2003. LNCS, vol. 2889, pp. 267–278. Springer, Heidelberg (2003)
DLM-Forum Foundation. MoReq2010, Modular Requirements for Records Systems, vol. 1 - Core Services & Plug-in Modules. DLM Forum Foundation (2010)
Durno, J.: A web-based model for electronic document exchange. J. Libr. Trends 54(3), 346–358 (2006)
European Commission and DLM-Forum Foundation. MoReq2 - Model Requirements for the Management of Electronic Records. European Communities (2008)
Interoparability Solutions for European Public Administrations (isa). European Interoperability Framework (EIF) for European Public Services. European Commission (2010)
Interoparability Solutions for European Public Administrations (isa). Analysis of Structured e-Document Formats Used in Trans-European Systems - SC17DI06692 - D1.1 Survey on Standardized e-Document Formats. European Commission (2014)
Metsallik-Koppel, R.: Elektroonilise dokumendivahetuse osakaal 2014 (The Share of Electronic Document Exchange in 2014). Ministry of Economic Affairs and Communications, Information Society Services Development Department (2014)
Ministry of Economic Affairs and Communications. Digital Agenda 2020 for Estonia. Ministry of Economic Affairs and Communications (2013)
Norta, A., Grefen, P., Narendra, N.C.: A reference architecture for managing dynamic inter-organizational business processes. Data Knowl. Eng. 91, 52–89 (2014)
Norta, A.: Creation of smart-contracting collaborations for decentralized autonomous organizations. In: Matulevičius, R., Dumas, M. (eds.) BIR 2015. LNBIP, vol. 229, pp. 3–17. Springer, Heidelberg (2015)
OECD. OECD e-Government Studies Rea** the Benefits of ICTs in Spain - Strategic Study on Communication Infrastructures and Paperless Communication. OECD (2012)
Pappel, I., Pappel, I.: Implementation of Service-based e-Government, establishment of state IT components interoperability at local authorities. In: Proceedings of ICACC 2011 - the 3rd IEEE International Conference on Advanced Computer Control. IEEE (2011)
Pappel, I., Pappel, I.: The service-oriented state, local authority - service orientation in public administration. In: Proceedings of the IADIS International Conference of Internet Applications and Research 2012. IADIS Press (2012)
Pappel, I., Pappel, I.: Integral and secure cloud architecture based system for backup and retention of public sector information. In: Proceedings of the IADIS International Conference on of Internet Applications and Research 2012, Lisbon, pp. 105–110. IADIS Press (2012)
Tepandi, J., Lauk, M., Pappel, I., Koosapoeg, K.: Dokumendivahetusviiside analüüs ja hindamise mudel - Lõpparuanne (Document Exchange Pathways Analysis and Assessment Model - Final Report). AS PricewaterhouseCoopers Advisors (2015)
http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=isoc_bde15ei
http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=isoc_bde15ee
http://ec.europa.eu/eurostat/web/products-datasets/-/isoc_cieg_map
http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=isoc_cieg_pep
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2016 Springer International Publishing Switzerland
About this paper
Cite this paper
Draheim, D., Koosapoeg, K., Lauk, M., Pappel, I., Pappel, I., Tepandi, J. (2016). The Design of the Estonian Governmental Document Exchange Classification Framework. In: Kő, A., Francesconi, E. (eds) Electronic Government and the Information Systems Perspective. EGOVIS 2016. Lecture Notes in Computer Science(), vol 9831. Springer, Cham. https://doi.org/10.1007/978-3-319-44159-7_3
Download citation
DOI: https://doi.org/10.1007/978-3-319-44159-7_3
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-44158-0
Online ISBN: 978-3-319-44159-7
eBook Packages: Computer ScienceComputer Science (R0)