Abstract
In this article, a Total Quality Index evaluation model and data from quality observations are adopted to do an empirical research on total quality situation in China from four dimensions, quality safety, quality satisfaction, public service on quality and citizen concept on quality. It is implied by data that the fluctuations in total quality index in China 2013 is less than that in 2012, and product safety is in a period of rise; market competition promotes the satisfaction on products quality; consumers’ demands on products quality have exceeded their demands on products safety; variations in products quality are in consistent with variations in economy. Empirical analysis above simultaneously proved that the four dimensions of total quality index evaluation model have internal stability and reasonability.
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Cheng, H., Li, Dd., Luo, Lf. (2015). Total Quality Situation and Analysis in China 2013: Empirical Research Based on Quality Observations. In: Qi, E., Su, Q., Shen, J., Wu, F., Dou, R. (eds) Proceedings of the 5th International Asia Conference on Industrial Engineering and Management Innovation (IEMI2014). Proceedings of the International Asia Conference on Industrial Engineering and Management Innovation, vol 1. Atlantis Press, Paris. https://doi.org/10.2991/978-94-6239-100-0_35
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DOI: https://doi.org/10.2991/978-94-6239-100-0_35
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