Abstract
Local authorities’ transport departments face extraordinary requirements regarding future mobility planning that affects and disrupts their internal business models and institutional logic in substantive ways. In this chapter, we highlight how organisational change can be implemented in local authorities to allow organisational capacity to increase and to enable employees to cope with the increasing expectations and requirements of future mobility planning. Our bottom-up approach is based on a socio-technical approach, taking into account both social (e.g., changing social behaviours or values) and technical aspects (e.g., new technologies). Applying Kotter’s Eight Stage Process, we outline the implementation process of organisational change followed in seven local authorities in Europe as part of the SUITS project. The multiple case study approach allows us to indicate the crucial points along the path towards organisational change and to provide a step-by-step guide for successful implementation of organisational change in local authorities. We provide best practice examples from our work that may help other European cities increase their organisational capacity and be prepared to cope with the extraordinary requirements in relation to future mobility planning.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
Notes
- 1.
West Midlands Combined Authority, UK.
- 2.
A roadmap is a flexible planning technique to support strategic and long-range planning, by matching short-term and long-term goals with specific technology solutions. It is also expected that roadmap** techniques may help organisations to survive in turbulent environments and help them to plan in a more holistic way to include non-financial goals and drive towards a more sustainable development.
References
Akgün, E.Z., Monios, J., Rye, T., Fonzone, A.: Influences on urban freight transport policy choice by LAs. Transp. Policy 75, 88–98 (2019)
Nikolaeva, A., Adey, P., Cresswell, T., Lee, J.Y., Nóvoa, A., Temenos, C.: Commoning mobility: towards a new politics of mobility transitions. Trans. Inst. Br. Geogr. 44(2), 346–360 (2019)
Nienaber, A., Spundflasch, S., Soares, A.:Sustainable Urban Mobility in Europe: Implementation needs behavioural change. SUITS Policy brief X. SUITS funded from the European Union’s Horizon 2020 research and innovation programme under grant agreement no 690650. Mobility and Transport Research Centre, Coventry University (2019)
Nienaber, A., Spundflasch, S., Soares, A., Woodcook, A.: Distrust as hazard for future sustainable mobility planning. Rethinking employees’ vulnerability when introducing new technologies in local authorities. Human Computer Interaction (forthcoming)
Cherns, A.B.: The principles of sociotechnical design. Hum. Relat. 29, 783–792 (1976)
Cherns, A.B.: Principles of sociotechnical design revisited. Human Relat. 40, 153–162 (1987)
Clegg, C.W.: Sociotechnical principles for system design. Appl. Ergon. 31, 463–477 (2000)
Kotter, J.: Leading Change. Harvard Business School Press, Boston (1996)
Pollack, J., Pollack, R.: Using Kotter’s Eight Stage Process to manage an organisational change program: presentation and practice. Syst. Pract. Action Res. (2015)
Applebaum, S., Habashy, S., Malo, J., Shafiq, H.: Back to the future: revisiting Kotter’s 1996 change model. J. Manag. Dev. 31, 764–782 (2012)
Lamé, G., Jouini, Q., Stal-Le Cardinal, J.: Combining the viable system model and Kotter’s 8 steps for multidepartment integration in hospitals. In: 12ème Conférence Internationale de Génie Industriel, May 2017. Compiègne, France (2017)
Chowthi-Williams, A., Curzio, J., Lerman, S.: Evaluation of how a curriculum change in nurse education was managed through the application of a business change management model: a qualitative case study. Nurse Educ. Today 36, 133–138 (2016)
Springer, P., Clark, C., Strohfus, P., Belcheir, M.: Using transformational change to improve organizational culture and climate in a school of nursing. J. Nurs. Educ. 51, 81–88 (2012)
Lintukangas, K., Peltola, S., Virolainen, V.: Some issues of supply management integration. J. Purch. Supply Manag. 15, 240–248 (2009)
Day, M., Atkinson, D.: Large-scale Transitional procurement change in the aerospace industry. J. Purch. Supply Manag. 10, 257–268 (2004)
Ansari, S., Bell, J.: Five easy pieces: a case study of cost management as organizational change. J. Account. Organ. Chang. 5, 139–167 (2009)
Joffe, M., Glynn, S.: Facilitating change and empowering employees. J. Chang. Manag. 2, 369–379 (2002)
Beer, M., Nohria, N.: Cracking the code of change. Harv. Bus. Rev. 78(3), 133–141 (2000)
Shah, N., Irani, Z., Sharif, A.M.: Big data in an HR context: exploring organizational change readiness, employee attitudes and behaviors, J. Bus. Res. 70, 366–378 (2016)
Hoover, E., Harder, M.K.: Review: what lies beneath the surface? The hidden complexities of organisational change for sustainability in higher education. J. Clean. Prod. 106, 175–188 (2015)
Choi, M.: Employees’ attitudes toward organizational change: a literature review. Hum. Resour. Manage. 50(4), 479–500 (2011)
Baxter, G., Sommerville, I.: Socio-technical systems: from design methods to systems engineering. Interact. Comput. 23(1), 4–17 (2011)
Pasmore, W., Winby, S., Mohrman, S.A., Vanasse, R.: Reflections: sociotechnical systems design and organization change. J. Chang. Manag. 19(2), 67–85 (2019)
Yin, R.: Case Study Research: Design and Methods, 5th edn. Sage, Thousand Oaks, CA (2014)
Kotter, J.P., Cohen, D.S.: Creative ways to empower action to change the organization: cases in point. J. Organ. Excell. 22(1), 73–82 (2002)
Patton, M.Q.: Qualitative Research and Evaluation Methods, 3rd edn. Sage, Thousand Oaks, CA (2002)
Nienaber, A.M., Romeike, P.D., Searle, R., Schewe, G.: A qualitative meta-analysis of trust in supervisor-subordinate relationships. J. Manag. Psychol. 30, 507–534 (2015)
Senge, P.: The Fifth Discipline: The Art and Practice of the Learning Organization, 2nd edn. Random House Business (2006)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 Transport for West Midlands
About this chapter
Cite this chapter
Nienaber, AM., Spundflasch, S., Soares, A.E. (2023). Behavioural Change in Local Authorities to Increase Organisational Capacity. In: Woodcock, A., Saunders, J., Fadden-Hopper, K., O’Connell, E. (eds) Capacity Building in Local Authorities for Sustainable Transport Planning. Smart Innovation, Systems and Technologies, vol 319. Springer, Singapore. https://doi.org/10.1007/978-981-19-6962-1_6
Download citation
DOI: https://doi.org/10.1007/978-981-19-6962-1_6
Published:
Publisher Name: Springer, Singapore
Print ISBN: 978-981-19-6961-4
Online ISBN: 978-981-19-6962-1
eBook Packages: EngineeringEngineering (R0)