Abstract
This paper explores conceptually and empirically the complex and multi-layered networks of interaction where personal data is shared across different platforms. This is explored through the vocabulary and tensions established by ‘seamful’ and ‘seamless’ design approaches and their limitations in allowing people to track the flow of personal data across complex assemblages of digital services. These ideas are explored using a participatory method to support the design of Inclusive Digital Services where a prototype of seamless service related to data reuse and sharing is co-designed to address friction, effort, risk and cost (FERC) inherent to third sector services. The conclusion suggests that we need to foster a new attitude towards the development of trust in human-computer interaction, this can be achieved by promoting the turn to privacy by design and addressing the gap between ‘seamless’ and ‘seamful’ design through participatory methods.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Alves, R., Nunes, N.J.: Towards a taxonomy of service design methods and tools. In: e Cunha, J.F., Snene, M., Nóvoa, H. (eds.) Exploring Services Science, pp. 215–229. Springer, Heidelberg (2013). https://doi.org/10.1007/978-3-642-36356-6_16
Carroll, J., Howard, S., Vetere, F., Peck, J., Murphy, J.: Identity, power and fragmentation in cyberspace: technology appropriation by young people (2001)
Chalmers, M., MacColl, I.: Seamful and seamless design in ubiquitous computing. Paper presented at the Workshop at the crossroads: the interaction of HCI and systems issues in UbiComp (2003)
Heath, W., Alexander, D., Booth, P.: Digital Enlightenment, Mydex, and restoring control over personal data to the individual. Paper presented at the Digital enlightenment forum yearbook (2013)
Inman, S., Ribes, D.: “Beautiful Seams” Strategic Revelations and Concealments. Paper presented at the Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (2019)
Kimbell, L.: The service innovation handbook: action-oriented creative thinking toolkit for service organizations. BIS Publishers (2014)
Kondova, G., Erbguth, J.: Self-sovereign identity on public blockchains and the GDPR. Paper presented at the Proceedings of the 35th Annual ACM Symposium on Applied Computing (2020)
Korn, M., Voida, A.: Creating friction: Infrastructuring civic engagement in everyday life. Paper presented at the Proceedings of The Fifth Decennial Aarhus Conference on Critical Alternatives (2015)
MacColl, I., Chalmers, M., Rogers, Y., Smith, H.: Seamful ubiquity: Beyond seamless integration. Paper presented at the workshop at UbiComp (2002)
Nissenbaum, H.: Privacy as contextual integrity. Wash. Law Rev. 79, 119 (2004)
Polaine, A., Løvlie, L., Reason, B.: Service Design: From Insight to Inspiration. Rosenfeld Media, La Vergne (2013)
Reason, B., Løvlie, L., Flu, M.: Service Design for Business. John Wiley & Sons Inc, Hoboken (2015)
Verbeek, P.-P.: Materializing morality: design ethics and technological mediation. Sci. Technol. Hum. Values 31(3), 361–380 (2006)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
About this paper
Cite this paper
Soares, L., Stewart, J., Alexander, D., Speed, C. (2022). Reconciling the Gap Between Seamless and Seamful Design Approach. In: Bruyns, G., Wei, H. (eds) [ ] With Design: Reinventing Design Modes. IASDR 2021. Springer, Singapore. https://doi.org/10.1007/978-981-19-4472-7_124
Download citation
DOI: https://doi.org/10.1007/978-981-19-4472-7_124
Published:
Publisher Name: Springer, Singapore
Print ISBN: 978-981-19-4471-0
Online ISBN: 978-981-19-4472-7
eBook Packages: Literature, Cultural and Media StudiesLiterature, Cultural and Media Studies (R0)