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Relationship Between Emotional Intelligence, Job Burnout and Turnover Intention of Hotel Staff

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Tourism, Aviation and Hospitality Development During the COVID-19 Pandemic

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Abstract

Emotional intelligence is a mental ability affecting perception and attitude, ultimately affecting behavioral intention. Based on the questionnaire survey of 312 hotel employees, this paper makes an empirical study on the relationship between hotel employees’ emotional intelligence, job burnout and turnover intention. This study concluded a negative correlation between emotional intelligence and turnover intention, a positive correlation between job burnout and turnover intention and moderating effects of job burnout in the process of turnover decision-making. By verifying theoretical assumptions, in response to the plight of the hotel industry after the outbreak of COVID 19, this paper highlights relevant empirical strategies to improve employees’ emotional intelligence, reduce their job burnout, finally it may reduce the turnover rate of employees in the hotel industry.

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Author information

Authors and Affiliations

  1. **amen University of Technology, Ligong Road 600 Jimei District, **amen, People’s Republic of China

    Xueying Lu

  2. China Jiliang University, 258 Xueyuan Street, Qiantang District, Hangzhou, Zhejiang, People’s Republic of China

    Jiajue Wang

  3. Bei**g Hetai Zhiyan Management Consulting Co., Ltd., Gaohe 208, **njiekou, No. 3, **njiekou North Street, **cheng District, Bei**g, People’s Republic of China

    Limin Zhao

Authors
  1. Xueying Lu
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  2. Jiajue Wang
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  3. Limin Zhao
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Correspondence to Xueying Lu .

Editor information

Editors and Affiliations

  1. University of the Balearic Islands, Palma, Spain

    Yuhua Luo

  2. Shanghai Institute of Tourism, Shanghai Normal University, Shanghai, China

    Hongmei Zhang

  3. South China University of Technology, Guangzhou, China

    **bo Jiang

  4. South China University of Technology, Guangzhou, China

    Doubou Bi

  5. Shanghai Normal University, Shanghai, China

    Yu**g Chu

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Lu, X., Wang, J., Zhao, L. (2022). Relationship Between Emotional Intelligence, Job Burnout and Turnover Intention of Hotel Staff. In: Luo, Y., Zhang, H., Jiang, J., Bi, D., Chu, Y. (eds) Tourism, Aviation and Hospitality Development During the COVID-19 Pandemic. Springer, Singapore. https://doi.org/10.1007/978-981-19-1661-8_11

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  • DOI: https://doi.org/10.1007/978-981-19-1661-8_11

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  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-19-1660-1

  • Online ISBN: 978-981-19-1661-8

  • eBook Packages: Social SciencesSocial Sciences (R0)

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