Abstract
The Common-use self-service check-in kiosks (CUSS) allows passengers to access multiple airlines check-in from one machine efficiently, and avoid long queue at specific airline service counter. However, every single airline has different CUSS interface designs in page layout and operation sequences, which can confuse passengers. This study is intended to employ wizard user interface, interface consistency and Overview Plus Detail (OPD) to improve the usability of CUSS systems for divers passengers. The operation sequence, screens layout and option buttons, in CUSS among airlines are redesigned for two Taiwanese major airline’s existing CUSS systems. The study remarked that users were able to easily identify the location of information, process of operation, and progress through interactively and deliberately designed page layout.
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Yu, HY., Hwang, T.K.P., Han, J., Wang, TH. (2013). The Application of Consistent User Interface in Common Use Self Service (CUSS). In: Rau, P.L.P. (eds) Cross-Cultural Design. Methods, Practice, and Case Studies. CCD 2013. Lecture Notes in Computer Science, vol 8023. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-39143-9_58
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DOI: https://doi.org/10.1007/978-3-642-39143-9_58
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