Abstract
As a visual expression tool for service concept models, Service Blueprint directly affect the efficiency and sharing level of multi-party cooperation in service design, service management, and service deliver. Based on the research and analysis of multiple cases, this article provides an optimized service design innovation framework: 1) Using digital transformation to standardize Service Blueprint tools; 2) In the digital Service Blueprint, a universal component library and business middle platform (which called Middle-stage) are constructed based on atomic design theory to achieve the reuse of service components, thereby improving the collaborative efficiency and resource utilization of service design, achieving consistency in service experience, and improving service quality.
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Ding, X., Zeng, X. (2024). A Service Design Method Based on Digitalization and Componentization Service Blueprint Construction. In: Marcus, A., Rosenzweig, E., Soares, M.M. (eds) Design, User Experience, and Usability. HCII 2024. Lecture Notes in Computer Science, vol 14716. Springer, Cham. https://doi.org/10.1007/978-3-031-61362-3_22
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DOI: https://doi.org/10.1007/978-3-031-61362-3_22
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