Abstract
Conflicts are present in all human activities. Projects are no exception to this rule. To achieve the “meet or exceed stakeholder expectations” definition of project management contained in the PMBOK Guide, from the Project Management Institute (PMI), the project manager must manage conflicts with skill. This article is focused on the win–win approach to conflict management, which involves facing and solving problems. More specifically, the Theory of Inventive Problem Solving (TRIZ) approach, focused on contradictions, is adopted, using the first three parts of the Algorithm for Inventive Problem Solving (ARIZ) to formulate contradictions and the Principles for Solving Physical Contradictions to find solutions. The process is illustrated with two cases of conflicts in project management situations. The suggested approach was useful in generating valuable ideas in both cases.
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Notes
- 1.
This is a fictional name for a real company.
- 2.
This is also a fictional name for a real company.
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The authors express their sincere thanks to the staff of the Federal University of Technology–Paraná.
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de Carvalho, M.A. (2024). Solving Conflicts in Project Management with TRIZ. In: Cortés-Robles, G., Roldán-Reyes, E., Aguirre-y-Hernández, F. (eds) Management Engineering in Emerging Economies. Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-031-54485-9_15
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