Abstract
What are the design criteria, requirements, and scope that a Digital Service Twin must fulfill to be an efficient tool in service management/service development? Product-service systems and solution offerings with new business models are becoming increasingly important in the economy. Competencies and tools for their engineering, as well as the management of development and operations, require further development. A Digital Service Twin (DST) should optimize the recurring development and operation of services as a development tool for the simulation and validation of services. In service engineering it is expected that services can be developed faster and more customer-specific with the help of a DST. This can help identify and optimize risks and hazards in the current service experience. A DST is supposed to be a tool for service co-creation along the entire service life cycle. In contrast to product-based businesses, the use of Digital Twins (DT) for service products is largely unexplored in both science and practice. There is a lack of simulation capabilities to test and evaluate a service without prior integration. For this reason, a research project was initiated to build a Digital Service Twin (DST). A DST prototype is intended to be created for general use in the service life cycle. For the creation of the prototype, presentation properties were defined to represent the simulation as simply but effectively as possible. Additionally, these were refined by configuration options. The morphological box was developed as a decision matrix.
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Schultheiß, A., Polovoj, E., Dolanovic, S., Gutsche, K. (2023). Digital Service Twin - Design Criteria, Requirements and Scope for Service Management. In: Alfnes, E., Romsdal, A., Strandhagen, J.O., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures. APMS 2023. IFIP Advances in Information and Communication Technology, vol 690. Springer, Cham. https://doi.org/10.1007/978-3-031-43666-6_21
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