Abstract
The main question in personal communication benchmarking is the following: How does the person who is extremely skilled do it in an area we want to improve in? The point is to excel in this limited area. Personal communication benchmarking can be understood as a way of transferring competence, i.e. knowledge, attitudes and skills. Personal communication benchmarking is based on the idea of continuous competence development.
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Johannessen, JA. (2023). Personal Communication Benchmarking. In: Leadership and Communication. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-40848-9_21
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DOI: https://doi.org/10.1007/978-3-031-40848-9_21
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Publisher Name: Palgrave Macmillan, Cham
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Online ISBN: 978-3-031-40848-9
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