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Evaluating the User Experience of Music Streaming Services

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Intelligent Computing (SAI 2023)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 711))

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Abstract

Good user experience (UX) is an important signifier of users’ intention to employ music streaming services such as Spotify, YouTube Music, and Deezer. To examine an interplay among pragmatic and hedonic UX dimensions which constitute a research model for the evaluation of these services, an empirical study was carried out. The sample of study participants was composed of randomly selected regular users of music streaming services. Data was collected employing a questionnaire that was administered using Google Forms. Validity and reliability of the research model were tested using the partial least squares (PLS) structural equation modeling (SEM) method. The reported findings uncovered that, in the context of music streaming services, perceived ease of use and perceived usefulness are significant determinants of satisfaction, security and user interface aesthetics significantly affect perceived usefulness, and user interface aesthetics significantly contributes to perceived ease of use.

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Authors and Affiliations

  1. Faculty of Informatics, Juraj Dobrila University of Pula, Zagrebačka 30, 52 100, Pula, Croatia

    Roko Fumić, Mateo Rumac & Tihomir Orehovački

Authors
  1. Roko Fumić
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  2. Mateo Rumac
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  3. Tihomir Orehovački
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Correspondence to Tihomir Orehovački .

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  1. Faculty of Science and Engineering, Saga University, Saga, Japan

    Kohei Arai

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Fumić, R., Rumac, M., Orehovački, T. (2023). Evaluating the User Experience of Music Streaming Services. In: Arai, K. (eds) Intelligent Computing. SAI 2023. Lecture Notes in Networks and Systems, vol 711. Springer, Cham. https://doi.org/10.1007/978-3-031-37717-4_43

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