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Incorporating Design Thinking Approach to the Mutual Learning Process: A Case Study of Participatory Design with Senior Daycare Workers

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Human-Computer Interaction (HCII 2023)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14011))

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Abstract

Participatory Design (PD) originated in Scandinavia in the 1970s. Then it shaped the approaches of striving for power balance in the decision-making process within the Human-Computer Interaction (HCI) design field for decades. Mutual learning played an essential role in PD to fulfill democratic equality during the design process. The multi-disciplinary communication was a nature of PD to achieve the ideal equality. Nowadays, solving complex human issues needs collaboration across different fields. Design Thinking (DT) has become popular in the problem-solving process. This paper describes our PD workshop experience, which integrated DT methods and tools as mutual learning approaches. We conducted three PD workshops and invited the workers from the dementia daycare center as the end-user and information engineers and industrial designers in a multi-disciplinary team to ideate solutions for the problems from senior daycare workers’ daily experience with natural language processing (NLP) technology. We conclude the discourse between daycare workers, engineers, and designers. The results are positive in applying DT methods and tools to PD. Finally, we discuss how to improve for better genuine participation through the DT approach.

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Authors and Affiliations

  1. National Cheng Kung University, No. 1, University Road, Tainan City, 701, Taiwan (R.O.C.)

    Tzu-Hsuan Yu & Wan-Ling Chang

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  1. Tzu-Hsuan Yu
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  2. Wan-Ling Chang
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Correspondence to Wan-Ling Chang .

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Editors and Affiliations

  1. The Open University of Japan, Chiba, Japan

    Masaaki Kurosu

  2. Hosei University, Tokyo, Japan

    Ayako Hashizume

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Yu, TH., Chang, WL. (2023). Incorporating Design Thinking Approach to the Mutual Learning Process: A Case Study of Participatory Design with Senior Daycare Workers. In: Kurosu, M., Hashizume, A. (eds) Human-Computer Interaction. HCII 2023. Lecture Notes in Computer Science, vol 14011. Springer, Cham. https://doi.org/10.1007/978-3-031-35596-7_23

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  • DOI: https://doi.org/10.1007/978-3-031-35596-7_23

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  • Online ISBN: 978-3-031-35596-7

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