Abstract
The postal operators are often faced with the problem of long queues. Customers expect fast and efficient service and operators must meet their requirements. This paper describes the use of various systems for queue organization and informationas a toolsfor optimizing the queuing system at the selected postal operator with the aim of reducing queues and increasing the number of served customers. The number of postal service customers who support the application of systems for queue organization and information was investigated, as well as the customers who support the application of these systems in combination with mobile applications. In the research, several simulations were performedin the MATLAB software package. The goal is to reduce the waiting time of customers by using mobile applications.
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Blagojević, M., Šarac, D., Kosovac, A., Muharemović, E. (2023). Possibilities of Queuing System at Postal Operators. In: Karabegovic, I., Kovačević, A., Mandzuka, S. (eds) New Technologies, Development and Application VI. NT 2023. Lecture Notes in Networks and Systems, vol 687. Springer, Cham. https://doi.org/10.1007/978-3-031-31066-9_86
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