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Patient-Provider Communication and Interactions

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Chronic Illness Care

Abstract

Communication between healthcare providers and their patients influences information that is gathered from patients, informs an understanding and conceptualization of their illness, and provides a foundation for the collaborative work that patients and providers will engage in around disease management. Effective and meaningful patient-provider communication is a foundation of healthcare and is associated with improved health outcomes, better patient rapport, reduced health service utilization, and overall patient and provider satisfaction. Develo** communication competencies in outpatient, inpatient, and other healthcare settings is crucial in providing chronic illness care. Traditional models of patient-provider communication focus on interactions that occur during face-to-face healthcare encounters. The movement to value-based care highlights the need for communication proficiency in evolving delivery models, such as group visits, team-based care, and virtual care. Several techniques can be used in challenging communication situations, including delivering bad news, managing conflict, cultural differences between patients and providers, and managing patient companions and advocates.

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Authors and Affiliations

  1. School of Medicine, University of North Carolina at Chapel Hill, Chapel Hill, NC, USA

    Kelly Lacy Smith

  2. Department of Family Medicine, University of North Carolina at Chapel Hill School of Medicine, Chapel Hill, NC, USA

    Jennifer Martini

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  1. Department of Family Medicine, University of North Carolina, CHAPEL HILL, NC, USA

    Timothy P. Daaleman

  2. Department of Family Medicine, University of North Carolina, CHAPEL HILL, NC, USA

    Margaret R. Helton

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Smith, K.L., Martini, J. (2023). Patient-Provider Communication and Interactions. In: Daaleman, T.P., Helton, M.R. (eds) Chronic Illness Care. Springer, Cham. https://doi.org/10.1007/978-3-031-29171-5_14

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