Abstract
Purpose: In the global south, the gap left by a declining public transport service provision is currently being filled by the use of autorickshaw as an intermediate public transport mode. This study aimed to assess commuter satisfaction of autorickshaw in Cape Coast city.
Design/Methodology/Approach: The study employed a descriptive survey design of which a total of 384 commuters were selected purposively in the study area.
Findings: The findings show that females’ commuters (61%) outnumber their male counterparts in the study area and majority of the respondents were students (50%), having low fares (43%) and ease of accessibility (91%) as principal user satisfactory reasons for its patronage relative four wheelers (taxis) for intra-city transport.
Implications/Research Limitations: Concerns of safety and discomfort were expressed by some commuters but could not be investigated; however, their mobility needs and the readily available autorickshaw to meet that need was paramount. Further studies on operatives’ characteristics and operations could further add to the data build-up for review and decision making.
Practical Implications: An amendment of the policy on autorickshaws to have their operations regulated and restricted to some parts of the city with very low accessibility will provide a secure and sustainable intermediate public transport and will aid training, regulation and monitoring of their operations to meet city basic mobility needs. In addition, regulations pertaining to permits to operate and safety also need urgent attention.
Originality/Value: No known study has been conducted in Cape Coast on the subject matter and past studies have not extensively covered the user’s satisfaction of autorickshaw transport operations in the Ghanaian context.
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Adi, S.B., Amoako, C., Quartey, D. (2023). Users’ Satisfaction of Autorickshaw Transport Operations Towards Sustainable Intra-city Mobility, Cape Coast, Ghana. In: Aigbavboa, C., et al. Sustainable Education and Development – Sustainable Industrialization and Innovation. ARCA 2022. Springer, Cham. https://doi.org/10.1007/978-3-031-25998-2_58
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