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On the Origin of Questions in Process Mining Projects

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Enterprise Design, Operations, and Computing (EDOC 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13585))

Abstract

In line with the growing popularity of process mining, several methodologies have been proposed to guide the conduct of process mining projects. Such methodologies reason that process mining projects start with a concrete question. However, in practice we observe projects with a different starting point, often aimed at exploring the data. Existing methodologies provide limited aid in such situations, and as a result, we wonder: how are questions developed within process mining projects? In this paper, we present the results of an interview study that sheds light on question development in process mining. We provide insights from expert interviewees, resulting in six recommendations that enhance existing methodologies. In doing so, we present concrete examples of how process mining analyses can support question formulation and refinement.

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Notes

  1. 1.

    In contrast to synthetic logs, real-life event logs are logs obtained from the execution of real-life processes, such as those provided by the IEEE Taskforce in Process Mining: https://www.tf-pm.org/resources/xes-standard/about-xes/event-logs.

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Author information

Authors and Affiliations

  1. University of St. Gallen, St. Gallen, Switzerland

    Francesca Zerbato & Barbara Weber

  2. Utrecht University, Utrecht, The Netherlands

    Jelmer J. Koorn, Iris Beerepoot & Hajo A. Reijers

Authors
  1. Francesca Zerbato
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  2. Jelmer J. Koorn
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  3. Iris Beerepoot
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  4. Barbara Weber
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  5. Hajo A. Reijers
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Corresponding author

Correspondence to Francesca Zerbato .

Editor information

Editors and Affiliations

  1. Universidade Federal do Espírito Santo, Vitória, Espírito Santo, Brazil

    João Paulo A. Almeida

  2. University of Groningen, Groningen, The Netherlands

    Dimka Karastoyanova

  3. University of Twente, Enschede, The Netherlands

    Giancarlo Guizzardi

  4. Free University of Bozen-Bolzano, Bolzano, Italy

    Marco Montali

  5. Free University of Bozen-Bolzano, Bolzano, Italy

    Fabrizio Maria Maggi

  6. University of Twente, Enschede, The Netherlands

    Claudenir M. Fonseca

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Zerbato, F., Koorn, J.J., Beerepoot, I., Weber, B., Reijers, H.A. (2022). On the Origin of Questions in Process Mining Projects. In: Almeida, J.P.A., Karastoyanova, D., Guizzardi, G., Montali, M., Maggi, F.M., Fonseca, C.M. (eds) Enterprise Design, Operations, and Computing. EDOC 2022. Lecture Notes in Computer Science, vol 13585. Springer, Cham. https://doi.org/10.1007/978-3-031-17604-3_10

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  • DOI: https://doi.org/10.1007/978-3-031-17604-3_10

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-17603-6

  • Online ISBN: 978-3-031-17604-3

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