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The Evolution to Patient Centricity

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The Digital Healthcare Revolution

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Abstract

The aim of this chapter is to provide a comprehensive theoretical framework of patient centricity, encompassing the main definitions. Rethinking the healthcare system with a patient-centric view implies the pursuit of a process composed of the phases of patient activation, empowerment, involvement, and engagement.

The implementation of patient centricity requires a consistent and coordinated approach, in order to make the patients active participants in the decision-making process by identifying their needs and making information accessible. Managerial implications are proposed in the concluding part of the chapter.

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Authors and Affiliations

  1. Roma Tre University, Rome, Italy

    Martina Toni & Giovanni Mattia

Authors
  1. Martina Toni
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  2. Giovanni Mattia
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Correspondence to Martina Toni .

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Toni, M., Mattia, G. (2022). The Evolution to Patient Centricity. In: The Digital Healthcare Revolution. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-16340-1_6

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