Abstract
Balanced Scorecard allows to assess if the organization performance is aligned with its strategy, enabling management to redirect the organization and proactively act when a deviation from the defined targets occurs. This strategy focus, coupled with its results, provides management a direct feedback loop, which enables a concise action. This project documents an implementation of the Balanced Scorecard (BSC) tool, focused on the Human Capital perspective. The research method applied was a case study, in a consultant company, constituting an action-research. This work includes a literature review regarding this field of knowledge, which presents the tool and focus on the Human Capital perspective; a presentation of the organization under analysis, which includes its policies, key performance indicators, and defined strategy; and the documentation of the multiple phases of the Balanced Scorecard implementation process in the organization. New performance indicators were proposed. It was concluded that a conflict may be present among the two organization strategic drivers and two of the HR critical results and two HR efficiency processes were highlighted.
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Perestrelo, J., Melo, P.N. (2022). Balanced Scorecard to Improve Human Capital Management: Case Study in a Portuguese Company. In: Machado, C. (eds) Challenges and Trends in Organizational Management and Industry. Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-030-98048-1_6
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