Abstract
The research chapter proposes a crowdsourcing and gamification based Requirements Engineering (RE) process that help software engineers to identify the features for the social sector applications and rank them. Requirements engineering activities are conducted by converging the diverse perspectives of the heterogenous crowds (i.e., citizens), which are actual users of the social sector software application. The algorithm elicits the customer journeys from the users (i.e., the citizens), which are then subjected to further elaboration and prioritisation by initiating the social interactions between the users. The proposed solution is evaluated using the real case of the social sector application which was executed for social welfare by one of the leading Indian NGO. The NGO activists were involved to provide software features along with their perspectives about their priorities which were compared with the benchmark results; the results represented by the 1-year execution history of the live social sector application.
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Gupta, V. (2021). Social Sector Requirements Engineering Process Using Customer Journeys. In: Requirements Engineering for Social Sector Software Applications. Springer, Cham. https://doi.org/10.1007/978-3-030-83549-1_4
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DOI: https://doi.org/10.1007/978-3-030-83549-1_4
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