Abstract
While user-centered design (UCD) processes have widely been established in domains like end-user electronics and business-to-consumer products, such processes still lack widespread adaptation for the development of industrial human-machine interfaces (HMIs). Over a period of more than two years, we have worked as part of a development team at a company from the manufacturing domain in a pilot project to introduce a UCD process. During this period, we have - via participant observation - collected a set of observed practices and behaviors that violate well-known UCD principles. Furthermore, we derived some root causes of these violations. Our insights are that introducing a UCD processes cannot be performed isolated for a single development team but impacts the entire organization including management and requires trust as well as changes with regard to mindset, methods, technologies, and team organization.
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The research reported in this paper has been supported by the Austrian Ministry for Transport, Innovation and Technology, the Federal Ministry for Digital and Economic Affairs, and the Province of Upper Austria in the frame of the COMET center SCCH.
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Winterer, M., Salomon, C., Buchgeher, G., Zehethofer, M., Derntl, A. (2019). Establishing a User-Centered Design Process for Human-Machine Interfaces: Threats to Success. In: Franch, X., Männistö, T., MartÃnez-Fernández, S. (eds) Product-Focused Software Process Improvement. PROFES 2019. Lecture Notes in Computer Science(), vol 11915. Springer, Cham. https://doi.org/10.1007/978-3-030-35333-9_6
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