Abstract
The SIPOC is the first tool of the DMAIC for implementing a project. The columns of this simple list are predefined for specifying (internal) suppliers (S), their inputs (I), the related process steps (P), the resulting (intermediate) outputs (O), and their customer (C). In my opinion, the SIPOC is rather worthless in itself. But it fulfills important purposes in the tool chain.
The first purpose is to determine the significant (intermediate) outputs, which then can be evaluated by the customer and manager in the subsequent VoC and VoB to identify the critical problems (CtQ).
The second purpose is to define the limits of the project from the last relevant output to the first relevant input and thus to define the field of the project.
And the third purpose is the transparency of the core process steps within this project field.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this chapter
Cite this chapter
Hutwelker, R. (2019). DEFINE: Part 3. In: Six Sigma Green Belt Certification Project. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-030-31915-1_6
Download citation
DOI: https://doi.org/10.1007/978-3-030-31915-1_6
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-31914-4
Online ISBN: 978-3-030-31915-1
eBook Packages: Mathematics and StatisticsMathematics and Statistics (R0)