Abstract
Government organizations are step** up to the challenge of facilitating e-Government services, with consumers as partners. E-Government allows customer co-creation where a citizen with Self-Service Technologies (SSTs) as tools, steps into the service-delivery process. The goal of such e-Government Services results in a self-service economy. The Government of India (GoI), as part of its government-to-citizen (G2C) e-business model, has rolled out multiple electronic web services (e-services) through the Digital India program. However the question arises: Has the Government met its objectives in providing efficient e-Government services through SSTs? A case-study methodology is adopted in this research to analyze consumer considerations through a process workflow model in an e-Government program initiated for farmers through an Agricultural Extension Centre. The study is conducted in Karnataka, a Southern State in India. The study proposes an enhanced ICT-based process workflow model at RSK (Raitha Samparka Kendras).
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Nair, J., Balaji Singh, B.N. (2019). Empowering Farmers in India Through E-Government Services. In: Baghdadi, Y., Harfouche, A. (eds) ICT for a Better Life and a Better World. Lecture Notes in Information Systems and Organisation, vol 30. Springer, Cham. https://doi.org/10.1007/978-3-030-10737-6_14
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