Abstract
The aim of this chapter is to present a structured study of the e-government phenomenon by implementing a holistic research approach which starts by identifying and declaring the importance of strategic issues such as vision and mission statements, followed by the determination of the e-government strategic value chain and the presentation of traditional e-business models and their application in the e-government context. Next, a detailed examination of the available information and communication technologies (ICT) frameworks to support the government supply chain, as found in the literature, is executed and an IT framework is proposed followed by a series of discussions related to the most important technology oriented issues that are found in the literature. Finally, based on an extended literature review of e-government projects around the globe, a series of selected case studies categorized by stage of government transformation is presented.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
9.9 References
Ambite JL, Arens Y, Bourne W, (2002) Data Integration and Access in: Elmagarmid AK and McIver WJ (eds), Advances in: Digital Government, Technology, Human Factors, and Policy, Kluwer Academic: 85–106.
Asgarkhani M, (2003) A Strategic Framework for Electronic Government, Proceedings of the 22nd National IT Conference, Colombo, Sri Lanka.
Asgarkhani M, (2005) Government and its effectiveness in public management reform, A local government perspective, Public Management Review, 7(3): 465–487.
Australian Government, (2005) Future Challenges for e-Government, Australian Institute of Public Administrator. Government Programmes and Services, Australian National Audit Office, Canberra.
Ballou RH, (2005) Business Logistics/ Supply Chain Management, Planning, Organizing and Controlling the Supply Chain, Pearson Education, Fifth Edition, India.
Batini C (2004) eGovernment Policies and Legislative Frameworks: How to Use ICT’s Support and Enhance Good Governance, Proceedings of the UNDENSA Conference, Strengthening Parliaments’ Information Systems in Africa, Nairobi, 9–11 February.
Bellamy C, Taylor J, (1998) Governing in the Information Age, Open University Press, Buckingham.
Berners-Lee T, (2001) Services and Semantics: Web Architecture, available at: http://www.w3.org/2001/04/30~tbl.
Bonham G, Seifert J, Thorson S, (2001) The transformational potential of e-government: the role of political leadership, paper presented at 4th Pan European International Relations Conference, University of Kent.
Bouguettaya A, Ouzzani M, Medjahed B, Elmagarmid AK,(2002) Supporting Data and Services Access in Digital Government Environments in: Elmagarmid AK and McIver WJ (eds), Advances in Digital Government: Technology, Human Factors, and Policy, Kluwer Academic, pp 37–52.
Cabinet Office, (2000) Electronic Government Services for the 21st Century, Cabinet Office, London.
CabinetOffice, (1999) Modernising government, The Stationery Office, available at: www.cabinetoffice.gov.uk.
Chen H, (2002) Digital government: technologies and practices, Decision Support Systems, 34(3): 223–227.
Chopra S, Meindle P, (2001) Supply Chain Management: Strategy, Planning, and Operation, Prentice Hall, Inc., Upper Saddle River, NJ.
Clift S, (2003) e-government and democracy: Representation and citizen engagement in the information age, Democracies On-line Newswire, available at: http://www.mailarchive.com/do-wire@lists.umn.edu/msg00100.html.
Croom S, Romano P, Giannakis M, (2000) Supply chain management: An analytical framework for critical review, European Journal of Purchasing and Supply Management, 6: 67–83.
Datamonitor, (2001) eGovernment: The path to electronic public service delivery in Europe.
Davison R, Wagner C, Ma CK, (2005) From government to e-government: A transition model, Information Technology and People, 18(3): 280–299.
Demchak CC, Friis C, (2000) Webbing governance: national differences in constructing the public face, in Garson, G.D. (eds), Handbook of Public Information Systems, Marcel Dekker, New York.
Di Maria E, Vergani S, Paskaleva-Shapira K, (2004) eGovernance practices, strategies and policies: State of the art, Intelcities report, Deliverable 11.1.2, available at: http://www.intelcitiesproject.com.
Drucker PF,(1969) Physical Distribution: The Frontier of Modern Management, in Bowersox, DJ, Lalonde BJ, Smykay E (eds), Readings in Physical Distribution Management, Macmillan, New York.
Ebrahim Z, Irani Z, (2005) e-government adoption: architecture and barriers, Business Process Management Journal, 11(5): 589–611.
European Commission, (2000) eEurope — an information society for all, 23–24 March, Lisbon, available at: http://europa.eu.int/comm/information_society/eeuropa/pdf/com081299_en.pdf.
European Commission, (2002) White Paper on European Governance, available at: http://europa.eu.int/comm/governance/index_en.htm.
European Commission, (2003) On-line availability of public services: How is Europe progressing? Web based survey on electronic public services, results of the Fourth Measurement, October 2003, by Cap Gemini Ernst & Young for DG Information Society, http://europa.eu.int/information_society/eeurope/2005/all_about/egovernment/text_en.htm
Fank Z, (2002) e-Government in digital era: Concept, practice, and development, International Journal of The Computer, The Internet and Management, 10(2): 1–22.
Gansler JS, Lucyshyn, W, Ross K, (2003) Digitally Integrating the Government Supply Chain, E-Procurement, E-Finance, and E-Logistics Center for Public Policy and Private Enterprise, School of Public Affairs, University of Maryland.
Golubchik L, (2002) Data Applications for Internet-based Digital Government Applications in: Elmagarmid AK and McIver WJ (eds), Advances in Digital Government: Technology, Human Factors, and Policy, Kluwer Academic: 107–119.
Grant G, Chau D, (2005) Develo** a generic framework for e-government, Journal of Global Information Management, 13(1): 1–3.
Grönlund Å Ed., (2001) Electronic Government: Design, Applications, and Management, IDEA Group, Hershey, PA.
Henderson JC, Venkatraman, N, (1993) Strategic alignment: leveraging information technology for transforming organisations, IBM Systems Journal, 32(1): 4–16.
Hodgkinson, S, (2002) Managing an e-government transformation program, paper presented at the Working Toward Whole-of-Government On-line Conference, Canberra, September.
IDA (Interchange of Data between Administrations) Programme, (2004) Multi-channel delivery of eGovernment services.
James G, (2000) Empowering bureaucrats, MC Technology Marketing Intelligence, Vol. 20(12): 62–68.
Jansen, A, (2005) Assessing e-Government Progress — why and what, Research in progress paper, Department of e-Government Studies, University of Oslo.
Janssen M, Kuk G, Wagenaar RW, (2005) A Survey of e-Government Business Models in the Netherlands, ICEC’ 05, August 15–17, **’ an, China.
Johnson EM, Pyke D, (1999) A Framework for Teaching Supply Chain Management, Tuck School of Business, Dartmouth College, September 27, 1999.
Karacapilidis N, Loukis E, Dimopoulos S, (2005) Computer-supported G2G collaboration for public policy and decision-making, The Journal of Enterprise Information Management, 18(5): 602–624.
La Porte TM, Demchakc CC, Friis G, (2001) Webbing governance: Global trends across national-level public agencies, Communications of the ACM, 44(1): 63–67.
Lancioni RA, Smith MF, Oliva TA, (2000) The role of the Internet in supply chain management, Industrial Marketing Management, 29: 45–56.
Larson P, Halldorsson A, (2002) What is SCM? And, Where is it?, The Journal of Supply Chain Management, 38(4): 36–44.
Layne K, Lee J, (2001) Develo** fully functional e-government: A four stage model, Government Information Quarterly, 18: 122–136.
Leitner C, (2003) e-government in Europe: the state of affairs, Proceedings of the e-Government 2003 Conference, Como, July 7–8.
Malhotra NK, (1999) Guest editorial: The past, present, and future of the marketing discipline, Journal of the Academy of Marketing Science, 27(2): 116–119.
Martin SJ, (2003) Engaging with citizens and service users: communication, consultation and co-production, in Bovaird, A. G. and Loeffler, E. (Eds.), Public Management and Governance, Routledge, London.
Melistki J, (2002) The adoption and implementation of e-government: The case of e-government in New Jersey, dissertation submitted to the Graduate School-Newark Rutgers, The State University of New Jersey, Newark, NJ.
Mentzer JT, Foggin JH, Golicic SL, (2000) Collaboration, Supply Chain Management Review, 4(4): 52–60.
Millard J, Iversen JS, Kubicek H, Westholm H, Cimander R, (2004) Reorganisation of government back-offices for better electronic public services — European good practices (back-office reorganisation), Danish Technological Institute and Institut für Informations Management GmbH, University of Bremen.
Moon MJ, (2002) The evolution of e-government among municipalities: rhetoric or reality?, Public Administration Review, 62(4): 424–33.
NAO, (2002) Better public services through e-government, National Audit Office, April, available at: www.nao.gov.uk.
Nolan RL,(1979) Managing the crises in data processing, Harvard Business Review, 57(2): 115–26.
OECD, (2003) e-government Imperative: Main Findings, OECD, Paris.
Panayiotou NA, Gayialis SP, Tatsiopoulos IP, (2002) Workflow Study of Greek Public Procurement System, 15th Hellenic Conference on Operations Research, Tripoli, 31 October–2 November (in Greek).
Panayiotou NA, Gayialis SP, Tatsiopoulos IP, (2004) An e-procurement system for governmental purchasing, International Journal of Production Economics Elsevier, Volume 90(1): 79–102.
Pavlichev A, David G, (2004) Digital Government Principles and Best Practices, Idea Group.
Pierre J, (1999) Models of urban governance: The institutional dimensions of urban politics, Urban Affairs Review, 34: 372–396.
Ponis ST, (2005) A reference model to support knowledge logistics management in virtual enterprises: A proposed methodology, International Journal of Knowledge, Culture and Change Management, 5: X–X (in press).
Poirier CC, Bauer MJ, (2000) e-Supply Chain: Using the Internet to Revolutionize Your Business. San-Francisco, CA: Berrett-Kochler.
Sabbouh M, Jolly S, Allen D, Silvey P, Denning P, (2001) Interoperability, W3C Web Services Workshop, April 11–12.
Scholl HJ, (2004) Current Practices in e-Government-induced Business Process Change (BPC), Proceedings of the National Conference on Digital Government Research, Seattle, May 24–26.
Siau K, Long Y, (2005) Synthesizing e-government stage models — a meta-synthesis based on meta-ethnography approach, Industrial Management and Data Systems, 105(4): 443–458.
Silcock R, (2001) What is e-government, Parliamentary Affairs, 54: 88–101.
Smirnov A, Pashkin M, Chilov N, Levashova T, (2004) Knowledge logistics in information grid environment, Future Generation Computer Systems, 20: 61–79.
Taylor Nelson Sofres (TNS) (2001) Government Online-An International Perspective: 2001 Benchmarking Research Study, November 2001, available at: http://ec.europa.eu/idabc/servlets/Doc?id=23252, original URL: http://www.tns-global.com/
Themistocleus M, Irani Z, O’Keefe R, (2001) ERP and application integration, Business Process Management Journal, 7(3): 195–204.
Thong J, Yap YL, Seah KL, (2000) Business process reengineering in the public sector: the case of the Housing Development Board in Singapore, Journal of Management Information Systems, 17(1): 245–70.
Timmers P, (1998) Business models for electronic markets, Electronic Markets, 8(2): 3–8.
Torres L, Pina V, Acerete B, (2005) e-government developments on delivering public services among EU cities, Government Information Quarterly, 22: 217–238.
Traunmueller R, Wimmer M, (2003) e-Government at a decisive moment: Sketching a road map to excellence, Proceedings of eGov-2003 International Conference, Prague, 1–5 September
Traunmueller R, Wimmer M, (2004) e-government: the challenges ahead, Proceedings of eGov-2004 International Conference, 3183, Zaragoza, 30 August–3 September.
Turban E, King D, Lee J, Warkentin M, Chung H, (2004) Electronic Commerce 2004: A Managerial Perspective, Prentice-Hall, Upper Saddle River, NJ.
UN/ASPA (United Nations and American Society for Public Administration), (2002) Benchmarking e-Government: A Global Perspective, available at: http://www.unpan.org/e-government/Benchmarking%20e-gov%202001.pdf.
Weill P, Vitale M, (2001) Place to Space: Migrating to e-business Models, Harvard Business Press.
West DM, (2002) Urban e-Government, Center for Public Policy, Brown University, USA, September.
Wimmer M, (2002) A European perspective toward on-line one-stop government: The eGovproject, Electronic Commerce Research and Applications, 1: 92–103.
Yukesan E, (2002) Supply Chain Management: Strategies for Global Supply Chains, INSEAD Executive Education.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2007 Springer-Verlag London Limited
About this chapter
Cite this chapter
Panayiotou, N.A., Ponis, S.T., Gayialis, S.P. (2007). Transforming the Government Value Chain: Emerging Business Models and Enabling Technologies. In: Jung, H., Jeong, B., Chen, F.F. (eds) Trends in Supply Chain Design and Management. Springer Series in Advanced Manufacturing. Springer, London. https://doi.org/10.1007/978-1-84628-607-0_9
Download citation
DOI: https://doi.org/10.1007/978-1-84628-607-0_9
Publisher Name: Springer, London
Print ISBN: 978-1-84628-606-3
Online ISBN: 978-1-84628-607-0
eBook Packages: EngineeringEngineering (R0)