Abstract
Customer Success Operations team provides standardization, intelligence, planning, and ultimately, strategy for your Customer Success practice. In this chapter, we will specifically look at the value and ways of setting up a CS operations function; whether it is a formal operations-focused Customer Success Center of Excellence (CS CoE) or a smaller ops function; and its benefits to scale and optimize a Customer Success practice.
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© 2023 The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature
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Madhwacharyula, C., Ramdas, S. (2023). Role of CS Operations in Scaling a CS Practice. In: Scaling Customer Success. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-9192-4_8
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DOI: https://doi.org/10.1007/978-1-4842-9192-4_8
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Publisher Name: Apress, Berkeley, CA
Print ISBN: 978-1-4842-9191-7
Online ISBN: 978-1-4842-9192-4
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