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Towards a Core Integrative Framework for Complex Engineering Service Systems

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Complex Engineering Service Systems

Part of the book series: Decision Engineering ((DECENGIN))

Abstract

Complex Engineering Service provision is a develo** area for both practitioners and academics. Delivery requires an integrated offering, drawing upon company, customer and supplier resources to deliver value that is an integration of complex engineered assets, people and technology. For a business to present a sustainable value proposition, managers are required to develop a diverse skill set, working dynamically across previously separated business areas with established company boundaries. In this chapter we will present a framework for complex engineering service system that is value-centric and that conceptually integrates the chapters of this book. The framework proposes that the provision of service requires companies to be capable of working together with their clients to create value through three integrated transformations: people, information and materials & equipment. Successful provision of complex engineering service solutions therefore requires the integration and mastery of many different disciplines that bring about these transformations as well as understanding the interactions and links between both the transformations and the disciplines. The challenge laid out in this chapter and developed throughout this book explores this new environment, providing guidance and identifying areas requiring future work.

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Author information

Authors and Affiliations

  1. University of Exeter Business School, Exeter, Devon, UK

    Irene Ng

  2. Bristol Business School, University of the West of England, Bristol, UK

    Glenn Parry

  3. Institute for Manufacturing, University of Cambridge, Cambridge, UK

    Duncan McFarlane

  4. The University of Cambridge, Cambridge, UK

    Paul Tasker

  5. Cranfield University, Cranfield, UK

    Paul Tasker

  6. University of Kent, Canterbury, Kent, UK

    Paul Tasker

Authors
  1. Irene Ng
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  2. Glenn Parry
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  3. Duncan McFarlane
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  4. Paul Tasker
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Corresponding authors

Correspondence to Irene Ng or Glenn Parry .

Editor information

Editors and Affiliations

  1. , Streatham Court, University of Exeter Business School, Rennes Drive, Exeter, EX4 4PU, United Kingdom

    Irene Ng

  2. , Bristol Business School, University of the West of England, Coldharbour Lane, Bristol, BS16 1QY, United Kingdom

    Glenn Parry

  3. PaCT Laboratory, Department of Psychology, Northumbria University, Newcastle upon Tyne, NE1 8ST, United Kingdom

    Peter Wild

  4. , Institute for Manufacturing, University of Cambridge, Charles Babbage Road 17, Cambridge, CB3 0FS, United Kingdom

    Duncan McFarlane

  5. , Institute of Manufacturing, University of Cambridge, Charles Babbage Road 17, Cambridge, CB3 0FS, United Kingdom

    Paul Tasker

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Ng, I., Parry, G., McFarlane, D., Tasker, P. (2011). Towards a Core Integrative Framework for Complex Engineering Service Systems. In: Ng, I., Parry, G., Wild, P., McFarlane, D., Tasker, P. (eds) Complex Engineering Service Systems. Decision Engineering. Springer, London. https://doi.org/10.1007/978-0-85729-189-9_1

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  • DOI: https://doi.org/10.1007/978-0-85729-189-9_1

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  • Print ISBN: 978-0-85729-188-2

  • Online ISBN: 978-0-85729-189-9

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