Abstract
Recent surveys on e-commerce sites confirm the increased use of the Web for shop**. The reasons of these trends have been attributed to different factors such as convenience, saving time, absence of sales pressure, among others. However, an essential site characteristic that should also be taken into account is the quality in use. In this paper, we present a case study on five e-bookstores in order to assess characteristics and attributes that influence quality in use utilizing for such an end the Web-site Quality Evaluation Methodology (QEM). The main goal of this work is to show the level of accomplishment of required quality characteristic like usability, functionality, reliability, efficiency and derived sub-characteristics and attributes, regarding the user standpoint. In addition, we focus on sub-characteristics and attributes concerning e-commerce site functionality.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Arnold, S.; Ma, S; Tigert, D.: A comparative analysis of determinant attributes in retail store selection, Advances in Computer Research. Assoc. for Consumer Research(5), (1977) 663–667.
Dujmovic, J.J.; Bayucan, A.: A Quantitative Method for Software Evaluation and its Application in Evaluating Windowed Environments, IASTED Software Engineering Conference, San Francisco, US (1997).
Fenton, N.E.; Pfleeger, S.L.: Software Metrics: a Rigorous and Practical Approach, 2nd Ed., PWS Publishing Company (1997).
GVU’s WWW User Survey, The tenth edition, http://www.gvu.gatech.edu/user_surveys/survey-1998-10/tenthreport.html
ISO/IEC 9126-1991 International Standard, “Information technology-Software product evaluation-Quality characteristics and guidelines for their use” (1991).
Lohse, G.; Spiller, P.: Electronic Shop**, Communications of the ACM 41, 7 (1998) 81–86.
Nielsen, Jakob; The Alertbox, http://www.useit.com/alertbox/
Olsina, L.: Web-site Quantitative Evaluation and Comparison: a Case Study on Museums, Workshop on Software Engineering over the Internet, at Int’l Conference on Software Engineering, http://sern.cpsc.ucalgary.ca/~maurer/ICSE99WS/ICSE99WS.html, Los Angeles, US (1999).
Olsina, L., Godoy, D; Lafuente, G.J; Rossi, G.: Assessing the Quality of Academic Websites: a Case Study, In: New Review of Hypermedia and Multimedia (NRHM) Journal, Taylor Graham Publishers, UK/USA Vol 5, ISSN 1361-4568 (1999).
Olsina, L.; Rossi, G.: Towards Web-site Quantitative Evaluation: defining Quality Characteristics and Attributes, Proceedings of IV Int’l WebNet Conference, World Conference on the WWW and Internet, Hawaii, USA, Vol. 1, (1999) 834–839.
Tilson, R., Dong, J., Martin, S., Kieke, E.: Factors and Principles Affecting the Usability of Four E-commerce Sites”, 4th Conference on Human Factors & the Web, Baking Ridge, NJ, US (1998).
Rossi, G., Schwabe, D.; Lyardet, F.: Improving Web Information Systems with navigational Patterns, Proceedings of WWW8 Congress, Toronto, Canada, Elsevier Ed. (1999) 589–600.
W3C, W3C Working Draft, WAI Accessibility Guidelines: Page Authoring, http://www.w3c.org/TR/WD-WAI-PAGEAUTH/ (1999).
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2000 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Olsina, L., Lafuente, G., Rossi, G. (2000). E-commerce Site Evaluation: a Case Study. In: Bauknecht, K., Madria, S.K., Pernul, G. (eds) Electronic Commerce and Web Technologies. EC-Web 2000. Lecture Notes in Computer Science, vol 1875. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-44463-7_21
Download citation
DOI: https://doi.org/10.1007/3-540-44463-7_21
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-67981-3
Online ISBN: 978-3-540-44463-3
eBook Packages: Springer Book Archive