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Web Based Knowledge Management Community for Machine and Plant Construction Industries Technical After-Sales Service

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Practical Aspects of Knowledge Management (PAKM 2002)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 2569))

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Abstract

The research project ServiceWorld1 aims at develo** a virtual community to support knowledge management in the field of after-sales service for machine and plant construction industries. Based on an existing service management reference model, a service community reference model and a service knowledge model were developed. Relevant services were identified and implemented in a community software prototype. First experiences of the pilot implementation at a heavy weight machine manufacturer will be available by the end of the year 2002.

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References

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  4. Beinhauer, M.: Collective Knowledge Management via Virtual Communities. Proceedings of the 2nd International Conference MITIP 2000 “The Modern Information Technology in the Innovation Processes of the Industrial Enterprices”, University of West Bohemia, Pilzen (2000), pp. 40–46.

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Author information

Authors and Affiliations

  1. Institute for Information Systems at the German research Center for Artificial Intelligence, Saarbrücken

    Florian Kupsch

  2. Research Institute for Operations Management at Aachen University of Technology, Aachen

    Silvia Mati & Richard Schieferdecker

Authors
  1. Florian Kupsch
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  2. Silvia Mati
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  3. Richard Schieferdecker
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Editor information

Editors and Affiliations

  1. Department of Knowledge Engineering, University of Vienna, Brünner Str. 72, 1210, Vienna, Austria

    Dimitris Karagiannis

  2. Business Operation Systems, Esslenstr. 3, 8280, Kreuzlingen, Switzerland

    Ulrich Reimer

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© 2002 Springer-Verlag Berlin Heidelberg

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Kupsch, F., Mati, S., Schieferdecker, R. (2002). Web Based Knowledge Management Community for Machine and Plant Construction Industries Technical After-Sales Service. In: Karagiannis, D., Reimer, U. (eds) Practical Aspects of Knowledge Management. PAKM 2002. Lecture Notes in Computer Science(), vol 2569. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-36277-0_39

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  • DOI: https://doi.org/10.1007/3-540-36277-0_39

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-00314-4

  • Online ISBN: 978-3-540-36277-7

  • eBook Packages: Springer Book Archive

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