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Policy and Information Systems Implementation: the Greek Property Tax Information System Case

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Abstract

This study contributes to the literature on Information Systems (IS) implementation and provides insights into how IS implementation emerges as an assemblage constituted by diverse sociomaterial practices –that is, the intertwining of humans and technology in practice– during the implementation of Greece’s Yearly Property Tax policy and information system over the period 1997–2015. Drawing on the work of Deleuze, Guattari, and Delanda on ‘assemblage theory’ and Burke’s on motive (expressed as ‘intentionality’ and ‘motivation’) we discuss IS implementation as a performative process that is shaped by assemblage agents’ intentionality and motivation and conclude that explicitly attending to these dynamics during the emergence of policy and technology as a sociomaterial assemblage contributes to a better understanding of IS implementation and its success. We propose that higher levels of motivation and intentionality are related to higher chances of successful implementation. Finally, limitations and future research directions are proposed.

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Notes

  1. One of the authors is full-time academic in the United Kingdom.

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Authors and Affiliations

  1. Department of Informatics and Telematics, Harokopio University of Athens, Tavros, Athens, Greece

    Dimosthenis Anagnostopoulos

  2. Kent Business School, Sail and Colour Loft, The Historic Dockyard, The University of Kent, Chatham, ME4 4TE, UK

    Thanos Papadopoulos

  3. Department of Informatics and Telecommunications, National and Kapodistrian University of Athens, Zografou, Athens, Greece

    Teta Stamati

  4. Kent Business School, The University of Kent, Medway Campus, Chatham, ME4 4TE, UK

    Maria Elisavet Balta

Authors
  1. Dimosthenis Anagnostopoulos
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  2. Thanos Papadopoulos
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  3. Teta Stamati
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  4. Maria Elisavet Balta
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Correspondence to Thanos Papadopoulos.

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Anagnostopoulos, D., Papadopoulos, T., Stamati, T. et al. Policy and Information Systems Implementation: the Greek Property Tax Information System Case. Inf Syst Front 22, 791–802 (2020). https://doi.org/10.1007/s10796-018-9887-y

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