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Factors that Determine the Extent of Business Process Standardization and the Subsequent Effect on Business Performance

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Abstract

Business process standardization is the activity of unifying different variants of a family of business processes. While the positive effects of business process standardization are well-described, it is often undesirable to fully unify different variants due to cultural, legal, or operational reasons. Consequently, a decision has to be made about the extent to which a family of business processes should be standardized. However, little is known about the factors that drive that decision. This paper fills that gap, by presenting factors that drive the extent to which business processes can be standardized, performance properties that are influenced by business process standardization, and relations between these concepts.

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Authors and Affiliations

  1. ASML, De Run 6501, 5504 DR, Veldhoven, The Netherlands

    Heidi L. Romero

  2. Technological Institute of Santo Domingo, P.O. Box 342-9, Santo Domingo, Dominican Republic

    Heidi L. Romero

  3. Eindhoven University of Technology, P.O. Box 513, 5600 MB, Eindhoven, The Netherlands

    Remco M. Dijkman,  Paul W. P. J. Grefen &  Arjan J. van Weele

Authors
  1. Heidi L. Romero
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  2. Remco M. Dijkman
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  3. Paul W. P. J. Grefen
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  4. Arjan J. van Weele
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Correspondence to Heidi L. Romero.

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Accepted after six revisions by Prof. Dr. Winter.

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Romero, H.L., Dijkman, R.M., Grefen, P.W.P.J. et al. Factors that Determine the Extent of Business Process Standardization and the Subsequent Effect on Business Performance. Bus Inf Syst Eng 57, 261–270 (2015). https://doi.org/10.1007/s12599-015-0386-0

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