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Is Human Behavior the Real Challenge in Combating Phishing

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Cyber Physical, Computer and Automation System

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1291))

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Abstract

Computers can enhance our work activities, e.g., through greater efficiency in document production and through ease of communication. Although reliance on e-mail has reduced with the introduction of instant messaging applications, it continues to hold its own as a preeminent Internet-based communication service. Along with this eminence, we have persistent issues arising from e-mail-borne malware, phishing, and embedded malicious Web links. Existing steps to protect e-mail users still fail to address a significant proportion of online threats every year. A widely held view that we endorse is that this continuing challenge of e-mail is not wholly technical in nature and thereby cannot be entirely resolved through technical measures. Rather, we have here a socio-technical problem whose resolution requires attention to both technical issues and the specific attitudes and behavioral characteristics of end users. In this study, a structured questionnaire was used to collect data from 181 respondents while an experiment was used to identify the significant relation between respondents and their behavior in the broad diversity of one Malaysian organization.

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Authors and Affiliations

  1. Department of Computer and Information Sciences, University of Strathclyde, Glasgow, UK

    Zalina Ayob & George R. S. Weir

Authors
  1. Zalina Ayob
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  2. George R. S. Weir
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Correspondence to George R. S. Weir .

Editor information

Editors and Affiliations

  1. Department Engineering Physics, Institut Teknologi Bandung, Bandung, Jawa Barat, Indonesia

    Endra Joelianto

  2. Technical Implementation Unit for Instrumentation Development, Indonesian Institute of Sciences, Bandung, Jawa Barat, Indonesia

    Arjon Turnip

  3. Department Engineering Physics, Institut Teknologi Bandung, Bandung, Jawa Barat, Indonesia

    Augie Widyotriatmo

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Ayob, Z., Weir, G.R.S. (2021). Is Human Behavior the Real Challenge in Combating Phishing. In: Joelianto, E., Turnip, A., Widyotriatmo, A. (eds) Cyber Physical, Computer and Automation System. Advances in Intelligent Systems and Computing, vol 1291. Springer, Singapore. https://doi.org/10.1007/978-981-33-4062-6_3

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