“Feedback is not Embarrassing but Helpful :)”

An Exploratory Study on the Applicability of Constructive Feedback Checklists for Lecturers in Online Learning Settings

  • Conference paper
  • First Online:
Responsive and Sustainable Educational Futures (EC-TEL 2023)

Abstract

Feedback about students’ learning process and behaviour is one of the most effective strategies to immediately impact learning progress. Learning analytics and other educational technologies often provide automatic feedback to students. Therefore, it is critical to address automatic feedback’s potential positive and negative impacts on students’ well-being.

This research paper discusses the development and implementation of a checklist for creating constructive and actionable feedback in online learning settings. We refined our literature-based checklist during expert workshops and an online focus group and applied it to a higher education course. The course used a flipped classroom approach, and students were asked to create videos, complete quizzes, and engage in self-reflection. The quizzes were followed by automatic detailed feedback based on our developed feedback guidelines.

We collected qualitative data on emotional valence and activation potential and gathered opinions from students using open-ended questions. Quantitative data was collected using an online evaluation questionnaire, and the interaction patterns with the self-assessment quizzes and other materials on Moodle were analysed. The preliminary results suggest that students perceived the employed feedback elements positively, but the feedback may not be activating enough for well-performing students. Lastly, we discuss the value of the suggested checklist in light of emerging AI chatbots like ChatGPT and consider possible venues to improve it.

R. Gleeson, L. Bartok and C. S. Barreiros—Contributed equally.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
EUR 32.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or Ebook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
EUR 29.95
Price includes VAT (Germany)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
EUR 74.89
Price includes VAT (Germany)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
EUR 96.29
Price includes VAT (Germany)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free ship** worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Brooke, J.: SUS: a quick and dirty usability scale. In: Jordan, P.W., Thomas, B., Weerdmeester, B.A., McClelland, A.L., (eds.). Usability Evaluation in Industry. London: Taylor and Francis (1996)

    Google Scholar 

  2. Center for Teaching and Learning (2019). Teacher Feedback. Infopool better teaching. University of Vienna, February 2019. https://infopool.univie.ac.at/en/start-page/teaching-advising/feedback/teacher-feedback/

  3. Lim, L.-A., et al.: Students’ perceptions of, and emotional responses to, personalised learning analytics-based feedback: an exploratory study of four courses. Assess. Eval. High. Educ. 46(3), 339–359 (2021)

    Article  Google Scholar 

  4. Maier, U., Klotz, C.: Personalized feedback in digital learning environments: classification framework and literature review. Comput. Educ. Artif. Intell. 3, 100080 (2022)

    Article  Google Scholar 

  5. Mayring, P.: Qualitative content analysis: theoretical foundation, basic procedures and software solution. Klagenfurt (2014). https://nbn-resolving.org/urn:nbn:de:0168-ssoar-395173

  6. Mill, C.R.: Feedback: the art of giving and receiving help. In: Porter, L., Mill, C.R., (Eds.), The Reading Book for Human Relations Training, pp. 18–19. Bethel: ME: NTL Institute for Applied Behavioral Science (1976)

    Google Scholar 

  7. Omer, A.A.A., Abdularhim, M.E.: The criteria of constructive feedback: the feedback that counts. J. Health Spec. 5(1), 45–48 (2017)

    Article  Google Scholar 

  8. Panadero, E., Lipnevich, A.A.: A review of feedback models and typologies: towards an integrative model of feedback elements. Educ. Res. Rev. 35, 100416 (2022)

    Article  Google Scholar 

  9. Pekrun, R.: The control-value theory of achievement emotions: assumptions, corollaries, and implications for educational research and practice. Educ. Psychol. Rev. 18, 315–341 (2006). https://doi.org/10.1007/s10648-006-9029-9

    Article  Google Scholar 

  10. Rowe, A.D.: Feelings about feedback: the role of emotions in assessment for learning. Scaling Assess. Learn. High. Educ. 159–172 (2017)

    Google Scholar 

  11. Jensen, L., Bearman, M., Boud, D.: Feedback encounters: towards a framework for analysing and understanding feedback processes. Assess. Eval. High. Educ. 48(1), 121–134 (2023). https://doi.org/10.1080/02602938.2022.2059446

    Article  Google Scholar 

  12. Henderson, M., Ryan, T., Phillips, M.: The challenges of feedback in higher education. Assess. Eval. High. Educ. 44(8), 1237–1252 (2019). https://doi.org/10.1080/02602938.2019.1599815

  13. Rudolph, J., Tan, S., Tan, S.: ChatGPT: bullshit spewer or the end of traditional assessments in higher education?. J. Appl. Learn. Teach. 6(1) (2023). https://doi.org/10.37074/jalt.2023.6.1.9

  14. Värlander, S.: The role of students’ emotions in formal feedback situations. Teach. High. Educ. 13(2), 145–156 (2008)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Robin Gleeson .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Gleeson, R., Bartok, L., Barreiros, C.S. (2023). “Feedback is not Embarrassing but Helpful :)”. In: Viberg, O., Jivet, I., Muñoz-Merino, P., Perifanou, M., Papathoma, T. (eds) Responsive and Sustainable Educational Futures. EC-TEL 2023. Lecture Notes in Computer Science, vol 14200. Springer, Cham. https://doi.org/10.1007/978-3-031-42682-7_42

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-42682-7_42

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-42681-0

  • Online ISBN: 978-3-031-42682-7

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Navigation