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A Systematic Review of User-Centered Design Framework Applied to the Redesign of Purchase Order Modules

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Design, User Experience, and Usability: Design Thinking and Practice in Contemporary and Emerging Technologies (HCII 2022)

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Abstract

Usability is a quality attribute that concerns all professionals involved in the software development process. For this reason, several methods have been established to determine if a software product is easy to use, intuitive, understandable, and attractive to users. However, despite the relevance of this software quality attribute, there are still applications with a low level of usability. Enterprise Resource Planning (ERP) software products still provide graphical interfaces that do not consider the context, the conditions of use, and the final objectives of the user. There is evidence that many of these applications, which are widely used in the market, especially the purchase order generation modules, have been designed without following a user-centered design process and without going through an evaluation process. This fact leads many companies to redesign the graphical interfaces that allow user interaction with ERPs. This study reports the results obtained from a systematic literature review (SLR) that aims to identify case studies on which redesign of purchase order modules are reported. The purpose was to identify and analyze the methodologies, tools, and methods most used in the redesign of this type of software application as well as the reasons that lead companies to modify the interfaces. A total of 159 studies were identified, of which 22 were selected as relevant to this review. According to the analysis, frustration and little comfort lead companies to use a User-Centered Design (UCD) framework to redesign the graphical interfaces.

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Acknowledgment

This study is highly supported by the Section of Informatics Engineering of the Pontifical Catholic University of Peru (PUCP) – Peru, and the “HCI, Design, User Experience, Accessibility & Innovation Technologies” Research Group (HCI-DUXAIT). HCI-DUXAIT is a research group of PUCP.

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Authors and Affiliations

  1. Pontificia Universidad Católica del Perú, Lima 32, San Miguel, Perú

    Alexis Avelino, Rony Cueva & Freddy Paz

Authors
  1. Alexis Avelino
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  2. Rony Cueva
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  3. Freddy Paz
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Correspondence to Alexis Avelino .

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Editors and Affiliations

  1. Southern University of Science and Technology – SUSTech, Shenzhen, China

    Marcelo M. Soares

  2. World Usability Day and Bubble Mountain Consulting, Newton Center, MA, USA

    Elizabeth Rosenzweig

  3. Aaron Marcus and Associates, Berkeley, CA, USA

    Aaron Marcus

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Avelino, A., Cueva, R., Paz, F. (2022). A Systematic Review of User-Centered Design Framework Applied to the Redesign of Purchase Order Modules. In: Soares, M.M., Rosenzweig, E., Marcus, A. (eds) Design, User Experience, and Usability: Design Thinking and Practice in Contemporary and Emerging Technologies. HCII 2022. Lecture Notes in Computer Science, vol 13323. Springer, Cham. https://doi.org/10.1007/978-3-031-05906-3_9

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  • DOI: https://doi.org/10.1007/978-3-031-05906-3_9

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