SpringerLink
Log in

Design Attributes for the Development of Digital Solutions: An Exploratory Study from the Perspective of Professionals Connected to Digital Transformation

  • Conference paper
  • First Online:
Advances in Design and Digital Communication II (DIGICOM 2021)

Part of the book series: Springer Series in Design and Innovation ((SSDI,volume 19))

Included in the following conference series:

Abstract

Digital technology plays a significant role in everyday life, being increasingly integrated at home, work and leisure activities. Its pervasiveness has been changing consumption habits and social interactions. As a result, the number of digital platforms and services grew exponentially and it is expected to continue to expand in future years. In a world that offers a wide range of digital products to people, it is crucial to develop meaningful products. Taking this into account, it seems important to focus on understanding which attributes should be considered in the development process of digital platforms and services to work towards optimal solutions for society. A sentence completion task was employed to uncover the motivations, emotions and beliefs of a small sample of individuals who work for a Digital Transformation company. The results highlighted the significance of content, usability, aesthetics, customization and trust. Furthermore, a reflection on the themes suggests that usability is foundational, that content and aesthetics arouse interest and customization elicits positive reactions. Remarkably, it was found that a lack of trust causes discomfort and may negatively impact the use of digital solutions.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Springer+ Basic
EUR 32.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or Ebook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free ship** worldwide - see info
Hardcover Book
USD 249.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free ship** worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. DataReportal.DIGITAL 2020: PORTUGAL. https://datareportal.com/reports/digital-2020-portugal

  2. Accenture: COVID-19: 5 new human truths that experiences need to address (2020). https://www.accenture.com/_acnmedia/Thought-Leadership-Assets/PDF-2/Accenture-COVID-19-New-Human-Truths-That-Experiences-Need-To-Address.pdf50

  3. Tan, S.: Towards an integrative approach to researching design expertise. Des. Stud. 74, 101017 (2021). https://doi.org/10.1016/j.destud.2021.101017

    Article  Google Scholar 

  4. Rittel, H.W., Webber, M.M.: Dilemmas in a general theory of planning. Policy Sci. 4(2), 155–169 (1973)

    Article  Google Scholar 

  5. Buchanan, R.: Wicked problems in design thinking. Des. Issues 8(2), 5–21 (1992)

    Article  Google Scholar 

  6. den Ouden, E.: Innovation Design: Creating Value for People, Organizations and Society. Springer, London (2012). https://doi.org/10.1007/978-1-4471-2268-5

  7. Kujala, S., Walsh, T., Nurkka, P., Crisan, M.: Sentence completion for understanding users and evaluating user experience. Interact. Comput. 26(3), 238–255 (2014)

    Article  Google Scholar 

  8. Jordan, P.W.: Human factors for pleasure in product use. Appl. Ergon. 29(1), 25–33 (1998). https://doi.org/10.1016/S0003-6870(97)00022-7

    Article  Google Scholar 

  9. Gibbons, S.: Empathy Map**: The First Step in Design Thinking (2018). https://www.nngroup.com/articles/empathy-map**/

  10. Solomon, M.R., Bamossy, G.J., Askegaard, S., Hogg, M.K.: Consumer Behaviour: A European Perspective, 6th edn. Pearson Education, Harlow (2016)

    Google Scholar 

  11. Teo, T., Noyes, J.: An assessment of the influence of perceived enjoyment and attitude on the intention to use technology among pre-service teachers: a structural equation modeling approach. Comput. Educ. 57(2), 1645–1653 (2011)

    Article  Google Scholar 

  12. Heinz, M.S.: Exploring predictors of technology adoption among older adults (2013)

    Google Scholar 

  13. Vaynerchuk, G.: How to tell a story on social media (2019). https://www.garyvaynerchuk.com/how-to-tell-a-story-on-social-media/

  14. Hassenzahl, M., Tractinsky, N.: User experience-a research agenda. Behav. Inf. Technol. 25(2), 91–97 (2006)

    Article  Google Scholar 

  15. Hassenzahl, M.: The interplay of beauty, goodness, and usability in interactive products. Hum. Comput. Interact. 19(4), 319–349 (2004)

    Article  Google Scholar 

  16. Hancock, P.A., Pepe, A.A., Murphy, L.L.: Hedonomics: the power of positive and pleasurable ergonomics. Ergon. Des. 13(1), 8–14 (2005)

    Google Scholar 

  17. Desmet, P.M., Hekkert, P.: Framework of product experience. Int. J. Des. 1(1), 57–66 (2007)

    Google Scholar 

  18. Norman, D.A.: Emotional Design: Why We Love (or Hate) Everyday Things. Basic Civitas Books (2004)

    Google Scholar 

  19. Jordan, P.W.: Designing Pleasurable Products. Taylor & Francis, Philadelphia (2005)

    Google Scholar 

  20. McKinsey: Adapting customer experience in the time of coronavirus (2020). https://www.mckinsey.com/~/media/McKinsey/Business%20Functions/Marketing%20and%20Sales/Our%20Insights/Adapting%20customer%20experience%20in%20the%20time%20of%20coronavirus/Adapting-customer-experience-in-the-time-of-coronavirus.ashx

  21. Hassenzahl, M., Platz, A., Burmester, M., Lehner, K.: Hedonic and ergonomic quality aspects determine a software’s appeal. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 201–208 (April 2000)

    Google Scholar 

  22. Lachner, F., Naegelein, P., Kowalski, R., Spann, M., Butz, A.: Quantified UX: towards a common organizational understanding of user experience. In: Proceedings of the 9th Nordic Conference on Human-Computer Interaction, pp. 1–10 (October 2016)

    Google Scholar 

  23. Cross, N.: The coming of post-industrial design. Des. Stud. 2(1), 3–7 (1981)

    Article  Google Scholar 

  24. Hartson, R., Pyla, P.S.: The UX Book: Agile UX Design for a Quality User Experience. Morgan Kaufmann (2018)

    Google Scholar 

  25. Deloitte: Ryerson, Deloitte partner to offer privacy certification (n.d.). https://www2.deloitte.com/ca/en/pages/risk/articles/Privacybydesign.html

  26. GPAN IA: Orientações Éticas para uma IA de Confiança (2019). http://escola.mpu.mp.br/servicos-academicos/plano-de-atividades/inovaescola/curadoria/3-ciclo-de-debates/inteligencia-artificial-e-internet-das-coisas-oportunidades-e-desafios/ethicsguidelinesfortrustworthyai-ptpdf.pdf

  27. IEEE: Ethically Aligned Design (2018). https://standards.ieee.org/content/dam/ieee-standards/standards/web/documents/other/ead_v2.pdf

Download references

Author information

Authors and Affiliations

  1. DTx Colab, 4800-058, Guimarães, Portugal

    Rosana Alexandre

  2. 2C2T - Centre for Textile Science and Technology, University of Minho, 4800-058, Guimarães, Portugal

    Ana Paula Faria

  3. Escola de Arquitetura, University of Minho, 4800-058, Guimarães, Portugal

    Bernardo Providência

Authors
  1. Rosana Alexandre
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Ana Paula Faria
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Bernardo Providência
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Rosana Alexandre .

Editor information

Editors and Affiliations

  1. Research Institute for Design, Media and Culture, School of Design, Polytechnic Institute of Cavado and Ave, Barcelos, Portugal

    Nuno Martins

  2. Communication and Society Research Centre, Institute of Social Sciences, University of Minho, Braga, Portugal

    Daniel Brandão

Rights and permissions

Reprints and permissions

Copyright information

© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Alexandre, R., Faria, A.P., Providência, B. (2022). Design Attributes for the Development of Digital Solutions: An Exploratory Study from the Perspective of Professionals Connected to Digital Transformation. In: Martins, N., Brandão, D. (eds) Advances in Design and Digital Communication II. DIGICOM 2021. Springer Series in Design and Innovation , vol 19. Springer, Cham. https://doi.org/10.1007/978-3-030-89735-2_24

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-89735-2_24

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-89734-5

  • Online ISBN: 978-3-030-89735-2

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation