Abstract
The shift from product-oriented to service-oriented business requires a rethink, especially in traditional companies in the mechanical and plant engineering industry. This guideline for the development of Smart Services business models is intended to illustrate the complexity and thus improve their handling, supporting the planning and modelling of a Smart Service. The focus of this paper is to introduce a step-by-step model to develop business models for small and medium sized enterprises in the manufacturing industry and on the selection of suitable service business model patterns. Therefor it will show alternative service business model patterns and at the end to select the right one. This is an important process before starting smart service engineering.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Freitag, M., Wiesner, S.: Smart service lifecycle management: a framework and use case. In: Moon, I., Lee, G.M., Park, J., Kiritsis, D., von Cieminski, G. (eds.) APMS 2018. IAICT, vol. 536, pp. 97–104. Springer, Cham (2018). https://doi.org/10.1007/978-3-319-99707-0_13
Muto, K., Kimita, K., Shimomura, Y.: A guideline for product-service-systems design process. Procedia CIRP 30, 60–65 (2015)
Moro, S., Cauchick-Miguel, P.A., Mendes, G.D.S.: Product-service systems benefits and barriers: an overview of literature review papers. Int. J. Ind. Eng. Manage. 11(1), 61–70 (2020)
Plattner, H., Meinel, C., Weinberg, U.: Design-Thinking - Understand-Improve-Apply. Springer, Heidelberg (2009)
Brenner, W., Uebernickel, F., Thomas, A.: Design thinking as mindset, process, and toolbox. In: Brenner, W., Uebernickel, F. (eds.) Design Thinking for Innovation, pp. 3–21. Springer, Cham (2016). https://doi.org/10.1007/978-3-319-26100-3_1
Schallmo, D.R.A.: Design Thinking erfolgreich anwenden. So entwickeln Sie in 7 Phasen kundenorientierte Produkte und Dienstleistungen, Springer Gabler, Wiesbaden (2017). https://doi.org/10.1007/978-3-658-12523-3
Wirtz, B.W., Schilke, O., Ullrich, S.: Strategic development of business models: implications of the Web 2.0 for creating value on the internet. Long Range Plann. 43(2–3), 272–290 (2010).
Teece, D.J.: Business models, business strategy and innovation. Long Range Plann. 43, (2–3), 172–194 (2010)
Stähler, P.: Geschäftsmodell als Analyseeinheit für Strategie (2015). Accessed 7 Apr 2021
Rüger, M., Fischer, D., Nägele, R.: Strategieorientierte Geschäftsmodellentwicklung. In: Bullinger, H.-J., Bauer, W., Rüger, M. (eds.) Geschäftsmodell-Innovationen richtig umsetzen: Vom Technologiemarkt zum Markterfolg, pp. 18–31. Fraunhofer IAO, Stuttgart (2018)
Zolnowski, A.: Analysis and Design of Service Business Models. Dissertation, Universität Hamburg (2015)
Osterwalder, A., Pigneur, Y.: Business Model Generation – A Handbook for Visionaries Game Changers and Challengers. Wiley, New Jersey (2010)
Warg, M., Weiß, P., Engel, R., Zolnowski, A.: Service dominant architecture based on S-D logic for mastering digital transformation: the case of an insurance company. In: Russo-Spena, T., Mele, C. (eds.) What’s ahead in Service Research? New Perspectives for Business and Society, Proceedings. RESER, University of Naples (2016)
Burger, T.: Testen in der Dienstleistungsentwicklung. Stuttgarter Beiträge zum Testen in der Dienstleistungsentwicklung: Band I. Fraunhofer Verlag, Stuttgart (2014)
Freitag, M., Hämmerle, O.: Agile guideline for development of smart services in manufacturing enterprises with support of artificial intelligence. In: Lalic, B., Majstorovic, V., Marjanovic, U., von Cieminski, G., Romero, D. (eds.) APMS 2020. IAICT, vol. 591, pp. 645–652. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-57993-7_73
Burger, T.: Testen in der Dienstleistungsentwicklung: Ergebnisse einer qualitativen Erhebung bei Anbietern produktbegleitender Dienstleistungen. Fraunhofer Verlag, Stuttgart (2014)
Zheng, M., Ming, X., Wang, L., Yin, D., Zhang, X.: Status review and future perspectives on the framework of smart product service ecosystem. Procedia CIRP 64, 181–186 (2017)
DIN SPEC 33453: Entwicklung digitaler Dienstleistungssysteme. Project: Design Thinking for Industrial Services (DETHIS). Beuth Verlag GmbH, Berlin (2019)
Jussen, P., Kuntz, J., Senderek, R., Moser, B.: Smart service engineering. Procedia CIRP 83, 384–388 (2019)
Freitag, M., Hämmerle, O.: Die Entwicklung von Smart Services im Maschinen- und Anlagenbau. Ein Leitfaden Fraunhofer Verlag, Stuttgart (2021)
Freitag, M., Kremer, D., Hirsch, M., Zelm, M.: An approach to standardise a service life cycle management. In: Zelm, M., Sinderen, M.v., Pires, L.F., Doumeingts, G. (eds.) Enterprise Interoperability, pp. 115–126. Wiley, Chichester (2013)
Freitag, M.: Ein konfigurierbares Vorgehensmodell für die exportorientierte Entwicklung von technischen Dienstleistungen. Dissertation, Universität Stuttgart, Fraunhofer Verlag, Stuttgart (2014)
Freitag, M., Hämmerle, O.: Smart service lifecycle management. Wt werkstattstechnik Online 106(H 7/8), 477–482 (2016)
Acknowledgements
This work has been partly funded by the German Federal Ministry of Education and Research (BMBF) through the Project “SmARtPlaS” (No. 02K18D112), the project “DigiLab NPO – Digitallabor für Non-Profit-Organisationen 4.0” (No. 02L18A230). The authors wish to acknowledge the Commission, the Ministry and all the project partners for their contribution.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 IFIP International Federation for Information Processing
About this paper
Cite this paper
Freitag, M., Schiller, C., Hämmerle, O. (2021). Guideline to Develop Smart Service Business Models for Small and Medium Sized Enterprises. In: Dolgui, A., Bernard, A., Lemoine, D., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems. APMS 2021. IFIP Advances in Information and Communication Technology, vol 634. Springer, Cham. https://doi.org/10.1007/978-3-030-85914-5_39
Download citation
DOI: https://doi.org/10.1007/978-3-030-85914-5_39
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-85913-8
Online ISBN: 978-3-030-85914-5
eBook Packages: Computer ScienceComputer Science (R0)
