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A model explaining perceived investment value and switching intentions toward FinTech: the case of crowdlending
This study aims to validate a new model that explains the switching intentions of banking customers toward crowdlending based on the perceived...
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Banking sector reforms and customer switching intentions: evidence from the Ghanaian banking industry
The study examined factors influencing customers' switching intentions among retail banks after regulatory-induced mergers and acquisitions...
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Measuring price fairness and its impact on consumers’ trust and switching intentions in microfinance institutions
Although price fairness has been intensively studied for decades, the measurement of its multidimensionality has not yet reached any consensus. Its...
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From bank to P2P lending: switching intention of SME’s: evidence from Indonesia
The research aims to analyze the influence factors of small-medium enterprises in their switching intention from banking loans to P2P lending loans...
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Factors affecting customers’ continued intentions to use Islamic banks
No study has concurrently verified the religious motives and attitudes that affected the customers’ continued intentions to use Islamic banks...
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Propensity towards Islamic banking among non-users: a mixed-methods analysis
While Islamic banking (IB) experienced a substantial growth in a number of Majority-Muslim countries (i.e., the Gulf Cooperation Council and...
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Consumer complaining behavior in banking: the influence of brand image on brand forgiveness and negative word-of-mouth
This study has established a conceptual model regarding the impacts of brand image, which consists of two subdimensions, “corporate social...
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Antecedents of brand loyalty in South African retail banking
With new banks entering the South African market and consumers generally not satisfied with their current bank, brand loyalty in the banking sector...
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Fear of COVID-19 disease and QR-based mobile payment adoption: a protection motivation perspective
The pandemic has brought about a shift in the way people perform contactless payments using mobile apps, with QR codes becoming increasingly popular...
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Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction
Mobile shop** application can provide retailers the opportunity for showcasing their brands and shop** experiences to the customers since the use...
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The impact of personality traits, barriers and gamification on Gen X continuance intention for mobile credit bill payment apps.
Gen X customers find it difficult to adjust to the changing technology trends and hence face issues while using mobile credit bill payment apps....
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Effect of COVID-19 health threat on consumer’s perceived value towards mobile payments in India: a means-end model
Shifting to mobile payments from offline payments can be considered as a social distancing measure in times of a pandemic. The COVID-19 outbreak is...
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Designing and evaluating insurance customer loyalty programs for different customer groups based on their lifetime value
The insurance industry is one of the largest financial areas that due to its service nature, customers can create different values, and the marketing...
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Determinants of customer recovery in retail banking—lessons from a German banking case study
Due to the increased willingness of retail banking customers to switch and churn their banking relationships, a question arises: Is it possible to...
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Herding behavior in stock markets of oil-importing and oil-exporting countries: the role of oil price
This study investigates the asymmetric effect of oil price on herding behavior in three oil-exporting (Saudi Arabia, Canada, and Russia) and three...
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The relationship between business and bank: the role of perceived injustice in complaint behaviour
The purpose of this study was twofold: to examine, firstly, if dissatisfaction can sufficiently predict complaint behaviour and, secondly, whether...
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Corporate Social Responsibility, Customer Satisfaction, and Customer Loyalty in Banking Institutions: A Literature Review
Corporate social responsibility (CSR) is a concept adopted by various businesses and organizations and it is being constantly examined by...
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Controversies Surrounding Sovereign Wealth Funds
The Palgrave Handbook of Sovereign Wealth Funds aims to provide a comprehensive analysis of SWFs from a multidimensional perspective. It spans the...
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Determinants of continuous intention to use FinTech services: the moderating role of COVID-19
The current work seeks to explore the relevant factors that influence intention to use FinTech, i.e., perceived risk, benefit and trust kee**...
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Criteria affecting Taiwan wealth management banks in serving high-net-worth individuals during COVID-19: a DEMATEL approach
Wealth management services for high-net-worth individuals in Taiwan have grown rapidly over the last decade. This study used a decision-making trial...
