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Creating advocates: understanding the roles of CSR and firm innovativeness
Although previous studies revealed the positive effect of CSR perceptions on customer behaviour, the relationship between CSR and perceived firm...
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From bank to P2P lending: switching intention of SME’s: evidence from Indonesia
The research aims to analyze the influence factors of small-medium enterprises in their switching intention from banking loans to P2P lending loans...
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What Triggers Consumer Adoption of Central Bank Digital Currency?
Central banks around the world are examining the possibility of introducing Central Bank Digital Currency (CBDC). The public’s preferences concerning...
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Quest for financial inclusion via digital financial services (Fintech) during COVID-19 pandemic: case study of women in Indonesia
Based upon an extended Technology Acceptance Model (TAM), this study aims to investigate the factors influencing the behavioral intention to adopt...
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End-user perspectives on fintech services adoption in the Bangladesh insurance industry: the moderating role of trust
This study focuses on understanding the factors that influence end-users’ (customers’) acceptance of fintech services in the insurance industry. The...
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Customers’ satisfaction with fintech services: evidence from Brazil
The financial sector is among those most affected by technological advances in information and communications. The existing literature on fintechs...
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Adoption of electronic banking services in India: an extension of UTAUT2 model
Indian banks have paid sufficient attention to recent innovations in banking services delivery such as e-banking, mobile banking, mobile payment,...
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The antecedents of customers’ attitude and behavioral intention of using e-banking: the moderating roles of social influence and customers’ traits
This study examines the four antecedents of customers’ attitudes and two moderating effects of social influence and customers’ traits on the effects...
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Adoption and perception of banking customers towards green mode of banking: a demonstration of structural equation modelling
Banks are develo** services in response to consumer demand for environmentally friendly options. The trend towards green banking is picking up...
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An integrated framework for mobile payment in Pakistan: drivers, barriers, and facilitators of usage behavior
The research aims to investigate the impact of theoretical drivers, facilitators, and barriers on the intention to adopt m-payment. It further...
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An empirical study to explore the influence of the COVID-19 crisis on consumers' behaviour towards cashless payment in Malaysia
To move into a cashless society, it is important to investigate how consumers’ behaviour changes, particularly in response to extraordinary...
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Influence of consumption values on adoption of cashless society in emerging economies: the mediating effect of cashless readiness
With the advancement of digitalization, mobile financial services have become increasingly popular as they offer convenient, accessible, and secure...
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Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking
Despite the strong evidence that many consumers relish their experience with mobile banking, others indicate that some segments may not be...
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Propensity towards Islamic banking among non-users: a mixed-methods analysis
While Islamic banking (IB) experienced a substantial growth in a number of Majority-Muslim countries (i.e., the Gulf Cooperation Council and...
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Mobile banking: a bibliometric analysis
This study aims to analyze the keywords related to mobile banking by focusing on its development between 2003 and 2023. To do so, a systematic...
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Consumers’ changing financial behavior during the COVID-19 lockdown: the case of Internet banking use in Greece
This paper studies the impact of the 1st COVID-19 lockdown in Greece on the internet banking. Our study relies on a survey conducted, during the...
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Fintech Trends: Industry 4.0, Islamic Fintech, and Its Digital Transformation
Fintech is the latest development in the financial and banking industry and is focused on information technology, automation, policy, and...
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The transformative service performance of InsurTech companies: using PLS-SEM and IPMA approach for examining the purchase behavior of InsurTech customers
Indian insurance companies anticipate digitalization becoming one of the mainstays of their business model in the future. So, this study investigated...
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What drives the investment intentions of emerging economy millennials? Examining the effect of financial advertisement with the PLS-SEM
The financial service sector involves high-risk and uncertain elements that make financial decision-making challenging; thus, information sources act...
