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Assessing the dynamic performance of water companies through the lens of service quality
The measurement of performance within the water industry holds significant importance for policymakers, as it can help guide decision-making for...
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Sustainable environment quality: moderating role of renewable energy consumption in service sector for selected HDR listed countries
Considering environmental deterioration, an emerging global problem, this study is aimed at determining the impact of the service sector economic...
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Multi-layer platform supply chain network equilibrium considering service level and quality control under the cap-and-trade regulation
In the aftermath of COVID-19, meeting the new economic demand while achieving carbon emission reduction goals is a primary challenge facing the...
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Dynamics of wetland tourism in China: studying wetland tourism park service quality with post-trip tourist intention and tourism value co-creation
The research intends to assess the dynamics of wetland tourism in China using nexus between tourism service quality, post-trip tourist intention and...
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Service Quality Evaluation of Healthcare Sustainability: Patient Satisfaction, Service Delivery, and Clinical Outcomes
Since the definition of quality healthcare varies among consumers, experts, managers, policymakers, and payers, the main objective of this study is...
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Incorporating Crowdsourced Social Media Footprint in Delhi Metro’s Service Quality Assessment
In today’s competitive environmentEnvironments, assessing service quality has emerged as a strategic instrument for enhancing efficiency and...
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Green financing strategies in a low-carbon e-commerce supply chain under service quality regulation
Green financing is an effective means to encourage small and medium-sized enterprises (SMEs) to improve environmental efficiency in their operations....
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Tourists’ Perceptions of Service Quality: Using Text for Tourism Hospitality Industry Insights
More and more consumers describe their tourism experiences through online reviews. Online reviews create a wealth of textual data that is extremely...
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Impact Assessment of Citizen Participation and Service Quality on Citizen Satisfaction in Smart Cities in India
Smart cities are the future of urbanization. Smart cities are the urban regions that use Information and Communication Technology for planning,...
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The optimal spatial delineation method for the service level of urban park green space from the perspective of opportunity equity
Urban park green spaces (UPGS) constitute a vital component of urban ecosystems, and the unequal distribution of UPGS can significantly impact the...
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Evaluating Users’ Satisfaction on Urban Railway Based on Service Quality Model: The Study on KLIA Express in Malaysia
There are many countries around the world facing an increasing number of transportation challenges due to rapid urbanization. Urban railways are an...
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Gender disparities in defining factors of pedestrian level of service of sidewalks
The present study delves into the potential impact of gender on critical factors that define Pedestrian Level of Service (PLOS) of sidewalks. Through...
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The potential of the P-graph for optimizing public service processes
The European Union set out several directives and standards for governments and local authorities on environmental policy issues in the planning and...
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Ecological function zoning of Nansi Lake Basin in China based on ecosystem service bundles
Ecological function zoning is an essential means of scientific management of ecosystems. According to the characteristics of ecological function...
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Industrial agglomeration, FDI, and carbon emissions: new evidence from China’s service industry
In the context of economic servitization and low carbonization, the problem of carbon emissions in the service industry is worthy of attention. An...
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Recycling price and service of a platform-based WEEE reverse supply chain under government subsidy
In this paper, we form a platform-based WEEE reverse supply chain consisted of a recycling center and an online recycling platform. The recycling...
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Quality of Infrastructure Service Delivery
Infrastructure services are provided by the operation of and complex interaction between human, economic and technical systems and the environment....
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Use intention of green financial security intelligence service based on UTAUT
Traditional financial means are no longer able to deal with the green finance issues in the new situation. While intelligence service has provided...
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Enhancing consumption of sustainable transportation: Determinants and outcome of consumer engagement with bike-sharing service
Bike-sharing service has become a popular sustainable means of transportation due to its direct impact on traffic congestion, energy consumption, the...
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Exploring how quality dimensions enhance videoconferencing platform benefits from an information systems success perspective
The rapid growth of videoconferencing technology in e-learning has gained significant attention in recent years. However, the literature lacks focus...
