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The periodic steady-state solution for queues with Erlang arrivals and service and time-varying periodic transition rates
We study a queueing system with Erlang arrivals with k phases and Erlang service with m phases. Transition rates among phases vary periodically with...
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Green-eyed coworkers in service organizations: The impact of being envied by coworkers on employee service outcomes
This research examined whether, how, and when being envied by coworkers influences employee service outcomes in the service context. Drawing upon...
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Sustainability Transition and 6G Mobile Communications
This chapter aims to academically highlight the link between 6G mobile communications and the transition to sustainability. Using both theoretical...
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Transition to a Circular Economy
This chapter on the Circular Economy is a cornerstone in this book but also in understanding the great transition. The Circular Economy (CE)...
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Sustainability in the Service Sector – Status Quo in Service Research
Environmental sustainability is gaining increasing attention in academic research on services. This chapter provides a systematic literature review...
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Infinite-server queueing tandem with Markovian arrival process and service depending on its state
We consider the infinite-server queueing tandem with the Markovian arrival process. The service time of requests at the first stage and the...
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Digital transformation trends in service industries
This study examines the evolution of digital transformation (DT) in the service industry through real-world application cases and articles published...
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Design of Coproductive Systems: is Service Modularity Preferable over Resource Flexibility?
Flexibility is a critical process competency for delivering mass customized services. Coproduction systems involve the customer as a productive...
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A queueing-inventory system with a repeated-orbit policy during the service
We consider a service system in which customers who arrive at a service station and place an order, are not involved in the processing of their...
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A Digital Service Engineering Training Course to Raise Competitiveness in Advanced Service Industries
Modern business models are increasingly seen as a source of outstanding organizational performance and competitive advantage that either synergizes...
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Energy-efficient secure dynamic service migration for edge-based 3-D networks
In communication networks, where users are highly mobile, migrating edge servers that are performing services closer to users, i.e., service...
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The Palgrave Handbook of Service Management
This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading...
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Toward Seamless Mobility-as-a-Service
With growing awareness of sustainability and convenience expectations, customers are increasingly demanding integrated and seamless mobility in the...
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Artificial intelligence enabled product–service innovation: past achievements and future directions
This study intends to scrutinize the role of Artificial Intelligence (AI) in Product-Service Innovation (PSI). The literature on AI enabled PSI,...
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Service-Oriented Performers
Service-oriented, lean, and agile templates of organizing constitute manufacturing companies’ most popular organizational forms. Companies that...
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The Role of Service Design in Enhancing Marketing-Customer Service Collaboration
Customer experience would help create and improve one of the important growing aspects of business and services, primarily for managers. However,...
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Waves of Value Transition
Value transitions in waves over time. A new wave occurs because of a paradigm shift in technology or a dramatic or urgent need. Two areas of tech...
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Enterprise and service−level scheduling of robot production services in cloud manufacturing with deep reinforcement learning
Cloud manufacturing is a manufacturing paradigm that integrates wide-area distributed manufacturing resources for distributed services over the...
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Transition towards sustainable mobility: the role of transport optimization
Although the concept of a transition towards sustainability has been introduced about 30 years ago, there is still a lack of progress. Transport...
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Optimal service rates of a queueing inventory system with finite waiting hall, arbitrary service times and positive lead times
In this article, we consider a finite capacity queueing-inventory system in which the service rate is subject to control. We assume that the...
