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A production inventory model with server breakdown and customer impatience
In this paper, we consider a single server production inventory model with server breakdown and customer impatience while server is down. We assume...
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The Mt/M/1 queueing system with impatient customers and multiple vacation
This paper presents a queueing system that considers impatient customers and multiple vacation periods. This study uses the M t /M/1 model and assumes...
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Transient analysis of a Markovian queuing model with multiple-heterogeneous servers, and customers’ impatience
A Markovian queuing system with multiple-heterogeneous servers, reneging and retention of reneging customers is studied. The transient analysis of...
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A fast staffing algorithm for multistage call centers with impatient customers and time-dependent overflow
Ensuring customer satisfaction is one of the main objectives of a call center. We focus on the question of how many agents are necessary and how they...
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Impatience Characteristics in Cloud-Computing-Services Procurement: Effects of Delay Horizon and Situational Involvement
Cloud computing has transformed the decision-making processes involved in the procurement of information-technology services. Not only has it brought...
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Bat algorithm for optimizing a working vacation queue with impatient clients and secondary service
This article investigates a Markovian working vacations queue with impatient clients and optional service. An arriving client can choose either to...
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Benchmark policies for utility-carrying queues with impatience
Men and jobs alike are characterized by a single trait , which may take on categorical values according to given population frequencies. Men arrive to...
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Performance Analysis of an M/M/2 Queue with Partially Active Server Subject to Catastrophe
An M/M/2 queue with the server operating in three modes—maintenance mode, sleep mode (no server is available), and active mode (partially active...
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A multiagent approach to solving the dynamic postdisaster relief distribution problem
In the immediate aftermath of any disaster event, operational decisions are made to relieve the affected population and minimize casualties and human...
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A Markovian Queueing Model for Telecommunications Support Center with Breakdowns and Vacation Periods
This paper presents an in-depth analysis of an infinite-space single-server Markovian queueing model for a customer support center that incorporates...
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Retrial Inventory-Queueing Model with Inspection Processes and Imperfect Production
This study examines the inventory-queueing system (IQS) with balking and retrial orbits. IQS may produce defective items which wait in the queue...
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Abracadabra: How Technology-Enhanced Education Personalizes Learning
We live in a liquid world, where the conventional dimensions of space and time have blurred, and where the impact of technology has inexorably...
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Queueing system with control by admission of retrial requests depending on the number of busy servers and state of the underlying process of Markov arrival process of primary requests
A multi-server retrial queuing model is under study. Arrivals occur according to the Markov arrival process ( MAP ). Aiming to increase the probability...
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The unobserved waiting customer approximation
We introduce a new approximation procedure to improve the accuracy of matrix analytic methods when using truncated queueing models to analyse...
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Professional Deformation of Staff Under the Digital Economy
In the article, the authors focus on the study of personnel in the context of the digital economy. The influence of professional deformation of...
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How to Cultivate Patience in an Impatient World
The whole world had been waiting for something to happen—the “something” being a vaccine against the coronavirus. Without a vaccine, life could never...
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Linking top managers’ behavioural traits with business practices and firm performance
We embed an experiment in an ongoing firm-level panel survey with a sample of 623 firms managed by their owners to explore the role of top managers’...
