4 Result(s)
within
Myeong Lee
Information Systems Applications (incl. Internet)
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Chapter and Conference Paper
Towards an Expectation-Oriented Model of Public Service Quality: A Preliminary Study of NYC 311
The 311 system has been deployed in many U.S. cities to manage non-emergency civic issues such as noise and illegal parking. To assess the performance of 311-mediated public service provision, researchers deve...
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Chapter and Conference Paper
Cultural Activity Diversity and Community Characteristics: An Exploratory Study
Cultural diversity has been conceptualized and studied in different ways. On the one hand, cultural diversity can be conceptualized based on people’s ethnic and national backgrounds. On the other hand, cultura...
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Chapter and Conference Paper
Towards Understanding Communication Behavior Changes During Floods Using Cell Phone Data
Natural disasters such as hurricanes, floods or tornadoes affect millions of individuals every year. As a result, governments spend millions of dollars in emergency response allocating resources to mitigate th...
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Chapter and Conference Paper
Toward Identifying Values and Tensions in Designing a Historically-Sensitive Data Platform: A Case-Study on Urban Renewal
Urban renewal was a national initiative from the 1960s through the 70s aimed at improving so-called “blighted” areas, and resulted in the displacement of many vibrant communities. While the underlying mechanis...
