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  1. No Access

    Chapter and Conference Paper

    Towards an Expectation-Oriented Model of Public Service Quality: A Preliminary Study of NYC 311

    The 311 system has been deployed in many U.S. cities to manage non-emergency civic issues such as noise and illegal parking. To assess the performance of 311-mediated public service provision, researchers deve...

    Julia Hsin-** Hsu, Jieshu Wang, Myeong Lee in Social Informatics (2022)

  2. No Access

    Chapter and Conference Paper

    Multi-generational Stories of Urban Renewal: Preliminary Interviews for Map-Based Storytelling

    Urban renewal was a project of the American government that aimed to reconstruct poorly-managed neighborhoods. Because community-level data that shows underlying mechanisms of urban renewal has not been curate...

    Myeong Lee, Mark Edwin Peterson, Tammy Dam… in Diversity, Divergence, Dialogue (2021)

  3. No Access

    Chapter and Conference Paper

    Cultural Activity Diversity and Community Characteristics: An Exploratory Study

    Cultural diversity has been conceptualized and studied in different ways. On the one hand, cultural diversity can be conceptualized based on people’s ethnic and national backgrounds. On the other hand, cultura...

    Myeong Lee, Brian S. Butler in Sustainable Digital Communities (2020)