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4 Result(s)

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  1. No Access

    Chapter and Conference Paper

    Towards an Expectation-Oriented Model of Public Service Quality: A Preliminary Study of NYC 311

    The 311 system has been deployed in many U.S. cities to manage non-emergency civic issues such as noise and illegal parking. To assess the performance of 311-mediated public service provision, researchers deve...

    Julia Hsin-** Hsu, Jieshu Wang, Myeong Lee in Social Informatics (2022)

  2. No Access

    Chapter and Conference Paper

    Multi-generational Stories of Urban Renewal: Preliminary Interviews for Map-Based Storytelling

    Urban renewal was a project of the American government that aimed to reconstruct poorly-managed neighborhoods. Because community-level data that shows underlying mechanisms of urban renewal has not been curate...

    Myeong Lee, Mark Edwin Peterson, Tammy Dam… in Diversity, Divergence, Dialogue (2021)

  3. No Access

    Chapter and Conference Paper

    Towards Understanding Communication Behavior Changes During Floods Using Cell Phone Data

    Natural disasters such as hurricanes, floods or tornadoes affect millions of individuals every year. As a result, governments spend millions of dollars in emergency response allocating resources to mitigate th...

    Lingzi Hong, Myeong Lee, Afra Mashhadi, Vanessa Frias-Martinez in Social Informatics (2018)

  4. No Access

    Chapter and Conference Paper

    Toward Identifying Values and Tensions in Designing a Historically-Sensitive Data Platform: A Case-Study on Urban Renewal

    Urban renewal was a national initiative from the 1960s through the 70s aimed at improving so-called “blighted” areas, and resulted in the displacement of many vibrant communities. While the underlying mechanis...

    Myeong Lee, Shiyun Chen, Yuheng Zhang, Edel Spencer… in Transforming Digital Worlds (2018)