24 Result(s)
within
Miguel Mira da Silva
Information Storage and Retrieval
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Article
Open AccessTowards a taxonomy for business capabilities determining data value
Data and its valuation have gained vital significance in academia and enterprises, coinciding with diverse data valuation approaches encompassing various layers, dimensions, and characteristics. This paper ass...
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Chapter and Conference Paper
CMMI-DEV v1.3 Reference Model in ArchiMate
Reference models allow the verification of existing concepts of a model and how these concepts relate to each other, giving an idea of how a model works. The purpose of this paper is to address the problem of ...
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Article
Representation and analysis of enterprise models with semantic techniques: an application to ArchiMate, e3value and business model canvas
Enterprise models assist the governance and transformation of organizations through the specification, communication and analysis of strategy, goals, processes, information, along with the underlying applicati...
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Chapter and Conference Paper
ITIL Metamodel
IT Infrastructure Library (ITIL) has become the de facto standard for IT Service Management (ITSM). Despite the advantages in the adoption of ITIL’s best practices, some problems have been identified: different i...
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Chapter and Conference Paper
Extended DEMO-Based SLAs to Specify Customers’ Expectations
Currently the services sector gained ground to the manufacturing industry to become one of the most profitable sector and with the greater growth curve. However, the organizations who have been leading the mar...
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Chapter and Conference Paper
Evaluating Cloud Services Using a Multiple Criteria Decision Analysis Approach
The potential of Cloud services for cost reduction and other benefits has been capturing the attention of organizations. However, a difficult decision arises when an IT manager has to select a Cloud services p...
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Chapter and Conference Paper
IT Audit Management Architecture and Process Model
Over the last few decades various regulations emerged and an auditor is the last line of defence against the risks of non compliance. Therefore, Information Technology (IT) Audit Management (AM) is a crucial p...
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Chapter and Conference Paper
Requirements Elicitation with Web-Based Focus Groups
Requirements are the heart of Information Systems Development and represent major failure reasons of these projects, especially if its social nature is admitted. In this chapter we present recent trends of res...
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Chapter and Conference Paper
Evaluating the IT Strategic Plan for the Public Administration in Portugal
Over the years ICT kept evolving and spreading. This vulgarization sparked numerous ad hoc technological projects inside ministries and public institutes which led to the creation of small scattered technological...
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Chapter and Conference Paper
Modeling ITIL Business Motivation Model in ArchiMate
According to Enterprise Architecture (EA) approaches, organizations have motivational concepts that are used to model the motivations that underlie its design or change, which represent the organization’s Busi...
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Chapter and Conference Paper
IT Governance Mechanisms: A Literature Review
Nowadays information technology (IT) is present in all organizations. This pervasive use of technology has created a critical dependency on IT that calls for a specific focus on IT Governance (ITG). Organizati...
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Chapter and Conference Paper
A Method for Reengineering Healthcare Using Enterprise Ontology and Lean
Global healthcare spending has increased in the last decades, and there is data showing inefficiency in resource consumption that is not reflected in healthcare improvement. To overcome these problems, this pa...
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Chapter and Conference Paper
Identifying Services from a Service Provider and Customer Perspectives
Despite the remarkable growing of the services industry in the world economy, the services quality is still affected by gaps identified two decades ago. One of these gaps occurs when the service provider has a...
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Chapter and Conference Paper
Modelling Services with DEMO
According to data from the Portuguese Association of City Councils (DGAL – Portuguese abbreviation) the 308 city councils in Portugal employ about 135 000 people and spend about 3.8 billion euros a year [1]. T...
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Chapter and Conference Paper
Modelling Languages Restrictions: A Comparative Study of ArchiMate and SOMF
In today’s IT projects, some specialists model architectures using ad hoc modelling languages in a recurrent way. Since those languages usually do not have defined rules or meta-models, and the majority of the...
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Chapter and Conference Paper
DEMO-Based Service Level Agreements
The services industry is currently the fastest growing part of economic activity in the world and some companies are changing their business models from product manufactures to service providers. However, the ...
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Chapter and Conference Paper
Implementing a Request Fulfillment Process
Request Fulfillment, as the name implies, deals with service requests, defining the roles and activities needed to deliver services. Typically, this process delivers the goods and services that customers reque...
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Chapter and Conference Paper
Risk Management Model in ITIL
ITIL is considered a framework of Best Practice guidance for IT Service Management and it is widely used in the business world. In spite of this, ITIL has some gaps in Risk Management specification. This paper...
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Chapter and Conference Paper
A Conceptual Model for Integrated Governance, Risk and Compliance
As integrated Governance, Risk and Compliance (GRC) becomes one of the most important business requirements in organizations, the market is incongruously struggling to satisfy organizations’ needs. The absence...
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Chapter and Conference Paper
Using People CMM for Dealing with Resistance on Implementing ITIL
There are reports that show that the main responsible for ITIL implementation project failures is people’s resistance to change [1]. So, in order to improve ITIL adoption success rates, we have to invest in ov...
